Operations Manager

Houston, TX

Sourced Craft Cocktails

At Sourced Craft Cocktails, we innovated the $278B annual, recession proof alcohol distribution industry by building a Bar Management company to serve the highest quality craft cocktails at scale and built the Non Premise channel – the delivery of craft cocktails from your phone to your unlicensed front door. As a curated Experience eCommerce Platform, we make and deliver individualized craft cocktail experiences that tell our customers’ unique stories for a flawless virtual or in person delivery to make the gathering a memory! We take a client’s grand opening event, rebranding announcement, holiday party, employee happy hour or any other celebration and shape these important events into unforgettable memories.

Our North Star at Sourced is TO BE OF SERVICE to our clients, and it is what drives us each day. Our number one priority is to deliver great, joyful experiences for our clients and business partners. We seek to provide experiences that truly make a difference.

During Covid-19, our North Star remained the same - be of service to our clients by creating meaningful experiences, virtually. During this time, we helped keep bartender’s employed with over $1.75M in livable wages paid to deliver physical craft cocktails from phone to front door for our Enterprise clients (Google, Apple, UBS, Netflix, ABC/Warner Brothers) as well as B2C with the largest craft cocktail delivery business in the country.

Post COVID -19, we’re merging the eCommerce/virtual business with our pre-pandemic in person business of Mass Festival & Enterprise events that drove 17% EBITDA in 2019.

The Role:

The Operations Manager is responsible for the execution and fulfillment of the business-to-consumer (B2C) and enterprise business lines, as well as providing customer service on a Tuesday through Saturday schedule. The B2C line of business focuses on bottle and cocktail kit delivery directly to consumers on platforms such as UberEats, DoorDash, SourcedCraftCocktails.com and TheBar.Com. The enterprise line of business executes small live events for corporations. This role will also answer customer service calls (average 3-5 per day) that are generally minor issues or questions in the B2C line of business. We are a growing company; we are constantly changing and making improvements to our business model. As such, the Operations Manager must maintain a high degree of flexibility and ability to implement changes received from management.

This position reports directly to the company’s Director of Operations. This is a highly independent role, with most of the execution orders being fully your responsibility. You will regularly interact with a variety of independent contractors, to include bartenders, drivers, and laborers.

Specific Responsibilities:

• Fully owning the daily operations of the business-to-consumer (B2C) business unit
• Pulling orders from the various ordering platforms and ensuring that they are correctly packed and ready for pick-up on time, every time
• Following provided recipes to build cocktail syrups and other cocktail kit ingredients
• Procuring needed spirits, wine and beer
• Maintaining appropriate inventory levels of raw goods
• Managing local vendor relationships with packaged good stores and other suppliers
• Interacting with independently contracted drivers to give and receive cocktail orders scheduled for delivery as needed

• Assisting in the execution of Enterprise In-Person Events
• Work directly and coordinate with the Sales Account Executives in your market daily
• Acquire/pick up all items needed for production of cocktails for live events
• Produce all deliverables and cocktail batches required for the market’s live events
• Oversee the execution of live events including shopping for ingredients, loading/unloading company vehicles, managing part time operations staff and event bartenders, and providing post event reports

• Resolving customer service calls
• Answer phone and email inquiries from customers
• Work with internal team to resolve any issues

• Some travel may be required (as needed for live events/festivals)

Required Qualifications:

• Valid Class C driver's license for duration of employment
• Current state required food/alcohol server’s certification
• Intermediate proficiency with all Microsoft Office Suite products
• High level of proficiency in Google Workspace
• Ability to perform a variety of physical activities and regularly lift over 50 lbs
• Understanding of operational processes, inventory management, and personnel management
• Experience training and leading others
• Punctual and good time-management practices
• Can maintain a safe healthy work environment
• Ability to interact with employees of all levels in a professional, engaging, and constructive manner
• Enjoys working in a collaborative, team-based environment

Preferred Qualifications:

• Bachelor’s Degree in Business, Hospitality, Operations, or Supply Chain Management
• Experience in the distribution, hospitality, events, or craft cocktail industries
• Hospitality or bartending experience with the ability to create syrups and identify different types of spirits
• Relationships or contacts in the restaurant/hospitality industries
• Advanced proficiency with Microsoft Office Suite products

Work Schedule: Tuesday - Saturday

Compensation: $55,000 - $65,000/yr based on experience

Core Values:

• We operate under the core values we call the “3 T’s”: Trust, Transparency, and Tenacity. That is who we are and how we act, and we’ll expect the same of you. We don’t do drama. We don’t do office politics. If we make a mistake we don’t hide from it but learn how to grow from it.
• While entering into our 8th year in 2023, we absolutely operate with a startup mentality. We like to MAKE THINGS – products, processes, and models. We’re never afraid to try new things as we know that every day isn’t a win//lose situation – but rather win//learn. The learnings from executions that fail lead to our greatest accomplishments if we have the trust that everyone on the team is working as hard as possible to be of service, we’re transparent when the goal hasn’t been met, and have the tenacity to apply the learning on the next opportunity.
• We are a startup. Therefore, we need everyone to pitch-in on everything. We have a strict policy: There is no such thing as “not your job.” This policy is in place and to be honored by everyone from the Founder to the newest team member. We are all in it together.

Perks:

• Open PTO policy
• 17 annual paid company holidays
• 1 annual company wide summit in Austin, TX
• Full healthcare benefits including medical, dental and vision
• 401(k) option
• Short and Long term Disability
• Life Insurance
• Monthly team building opportunities
• Internal growth opportunities
• Remote work opportunities
• Discounted cocktail kits
• Ability to interact with sales and management professionals in the spirits industry
• We have a startup environment, and we do our best to ensure that all of our employees feel fulfilled and rewarded. We truly desire for all of our employees to have a sense of autonomy and ownership.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

License/Certification:

• Class C Drivers License (Preferred)
• TABC (Preferred)

Work Location: One location

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