Catholic Community Services of Southern Arizona, Inc. (CCS) is thriving! For 90 years, CCS has focused its mission to strengthen families, support communities, provide compassionate services, and deliver excellence. Providing Help. Creating Hope. Serving All.

We credit our continued success to our valuable employees! If you want to make a difference, help people, and serve your community, we want YOU to join our team! For more information visit our website at: www.ccs-soaz.org.

The Operations Manager is responsible for the day-to-day operations of the Casa Alitas Program to assure that program policies and procedures are developed, implemented, and evaluated within the program sites. The Operations Manager is responsible for training and assigning and scheduling volunteers and CCS Site Lead staff. This position also includes supply management and ordering, as well as facility oversight including relationships with facility owners or government managers. Position may from time-to-time be stressful and require a high demand of performance. May perform other duties as assigned.

ESSENTIAL FUNCTIONS

• Assist with day-to-day program oversight, under the supervision of the Casa Alitas Program Director
• Supervise and train Casa Alitas Site Leads
• Coordinate Site Lead schedules to provide full program coverage at all locations
• Coordinate shift volunteer teams
• Build volunteer teams for special projects such as: clothing, meals, supply inventory, storage management and medical support
• Plan and run meetings and trainings for Site Leads and volunteers, under the oversight of the Program Director
• Develop and maintain training systems for new volunteers
• Develop and maintain comprehensive program manual containing policies and procedures for all levels of program operations.
• Responsible for managing the program inventory of supplies and equipment at multiple locations. Ensure equipment remains in good repair.
• May act as a day-to-day point of contact for Department of Homeland Security agencies related to incoming migrants and asylum-seekers
• Track and report all client demographics, volunteer screenings and program incidents
• Request community donations of needed items and/or manage list and inventory of needed items
• Build list of wholesale suppliers for commonly used items to ensure adequate inventory, purchase procedures and cost controls
• Coordinate with Program Director to complete facility assessment on a routine basis to identify and request facility repairs and improvements
• Adhere to all donor, funder, and stakeholder regulations, including report completion as assigned by the Program Director
• Demonstrate cultural competency through self-awareness to identify and eliminate any biases; demonstrate awareness and respect for dynamics of differences; demonstrate ongoing learning of different cultures and adaptation
• May drive agency or personal vehicle on company business

STANDARD BEHAVIORAL RESPONSIBILITIES

• Staff members will be respected as human beings with certain job skills who are contributing to the total success of CCS
• Employees should respect each other's workloads and avoid excessive personal conversations causing work to fall behind and work pressures to increase
• Adhere to Mission and Valued Actions of Catholic Community Services of Southern Arizona, Inc.
• Demonstrate awareness and adherence to cultural competency standards
• Adhere to expectations of required mandatory in-services/certifications/licensures

MINIMUM QUALIFICATIONS

Suitable work experience may be considered as transferable skills in order to meet minimum requirements of the position and will be considered by the Corporate Director of Human Resources.

• Bachelor's Degree in related field
• 2 years of experience in migration, asylum-seekers, or refugee services
• Bilingual, English/Spanish (verbal and written)
• Proven skills utilizing Microsoft Office Suite such as Word, Excel, and PowerPoint
• Proven strong communication skills - oral, and written are clear, concise, and in an organized fashion using appropriate style, grammar, and tone
• Proven knowledge of numbers, their operations, and interrelationships
• Proven record of excellent customer service and teamwork

REGULATORY

• Must be at least 18 years of age
• Valid driver license, proof of insurance, and 39-month motor vehicle report
• Ability to obtain and maintain Arizona Level One Fingerprint Clearance Card (employer paid)
• Pass pre-employment drug screen (incudes marijuana, regardless of recreational use laws) (employer paid)

DESIRED QUALIFICATIONS

• Master's Degree in related field
• Additional years of related experience

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

We are an Affirmative Action Equal Opportunity Employer for all individuals. All qualified applicants are encouraged to apply.