Company: Protos Security

Title: Operations Coordinator of Protos RVG

Location: Norcross, GA (Onsite)

THE COMPANY

Protos Security (“Protos” or the “Company”) is the largest technology-enabled Security Officer and Off Duty Law Enforcement Management company in the U.S. Protos offers its clients a customized and integrated approach to managing security officer and off duty programs, video monitoring solutions, and video equipment services through over 4,000 vendors and agencies, comprising the industry’s largest network of screened and vetted security officers and off duty law enforcement, combined with state-of-the-art technology and data analytics. Protos delivers holistic security risk mitigation services to Fortune 500 clients throughout North America, Puerto Rico, and the Caribbean.

Protos was the first, and remains the only, security management company to provide clients with uniformity in timekeeping, incident reporting, and useful data analytics that are accessible 24/7 through its proprietary platform. When coupled with a dedicated Client Account Manager, Protos provides a full suite of security solutions that (i) reduces the client’s administrative burden, (ii) improves the quality of service through a flexible, deep vendor network, (iii) enables clients to gain actionable insights/analytics on performance, and (iv) yields superior customer service when compared to other national competitors.

Protos has experienced significant growth in recent years, both organically and through acquisitions. Although Protos was originally established in 2006, the companies combined under the Protos umbrella have been in business for more than 70 years and the enterprise is built on an exceptionally strong financial foundation with a long history of operational excellence. Through its parent company Security Services Holdings LLC, Protos has been majority owned since February 2019 by Southfield Capital, a Greenwich, CT based private equity investment firm. Southfield Capital has added significant financial strength, corporate governance, as well as both strategic and acquisition support.

For more information, please visit: https://protossecurity.com/ and https://www.southfieldcapital.com/

THE POSITION

Position Overview and Responsibilities

Protos is looking for a skilled professional with a strong background in operations and management, as well as accounting and human resources knowledge. As our Operations Coordinator of Protos RVG (Remote Video Guarding), you will be responsible handling a wide array of functions with a multi-disciplinary approach at our Norcross, GA office. This role will report to the General Manager and will assist in running day-to-day operations. The Operations Coordinator must possess the following qualifications, knowledge, skills, abilities, and personal characteristics:

Core duties and responsibilities include, but are not limited to:

• Coordinating operational functions including payroll and billing, accounts receivable, staffing, scheduling, and personnel issues.
• Training personnel on software systems, procedural guidelines, Company policies, and enforcing consistency in policy practice.
• Maintains and improves office workplace environment by coordinating various functions (Holiday parties, milestone celebrations, and other events as assigned by the General Manager)
• Partners with all entities in the organization to ensure engagement and productivity levels are maintained.
• Building out reporting to showcase financial results (i.e., revenue, margin, and return on capital employed, P&L accountability).
• Reviews, edits, and finalizes incident reports.
• Reviews and prepares video recordings for release to various entities.
• Collaborates and establishes partnerships with other areas of the company to carry out responsibilities and ensure productivity levels and engagement remain high.
• Improves customer relationships with a focus on excellent customer service.
• Requires excellent analytical, planning, leadership, and presentation skills.
• Ability to prioritize multiple projects and to manage many concurrent projects.
• Demonstrated strong knowledge of operations concepts.
• Strong individual and team development skills.
• Other duties as assigned.

Education, Skills, and Experience

• A Bachelor’s degree from an accredited college or university.
• Minimum of 5 years’ experience in a comparable leadership position.
• Methodical and systematic approach to work and the ability to apply logic to processes.
• Strong Microsoft Office skills (Excel, Word, Outlook) with above average knowledge and ability to use Excel to provide reporting in various forms. Proficiency in data validation/sorting, formulas.
• Ability to work different shifts as needed. Rare evening and nights may be necessary.
• Excellent prioritization and time management skills.
• Ability to work independently is a must.
• Corporate security, retail security, and operations support management experience preferred.
• Process driven, detailed oriented, and highly organized is a must.

Position Type Full-time, Exempt

Function Operations

Compensation

Compensation includes base salary, and the Company offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Protos Security is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.