Summary

Do you have a real passion for more personalized service and helping others learn and grow? Are you interested in providing an inspirational experience? Do you love diversity in work? Are you looking for a role where you are not Monday thru Friday and not at your computer all day? Do you love creativity? Do you have an owner’s mindset? Do you have an interest in building upon the uniqueness of your community and local economy?

Pacifier is an upscale chain of baby boutiques and an e-commerce operation based in the Twin Cities focused on meeting the needs of parents, kids, and gift givers of all kinds. The Online Operations Associate is critical to providing our online customers the highest levels of welcoming customer service, presenting a curated experience, and showcasing our expertise both online and in store.

Core Responsibilities:

• Fulfilling online orders efficiently and accurately through requesting inventory from other stores, pulling customer orders, verifying orders, packing/assembling, and shipping within our stated timeframes
• Providing highly personalized and welcoming in-person, phone, and email service to customers seeking assistance placing online orders and resolving order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
• Ensuring online inventory accuracy to limit out of stocks
• Ensuring all shipping supplies are re-ordered in a timely fashion and workspace is kept in an orderly fashion
• Providing feedback on potential website issues based on customer feedback
• Gaining an in-depth knowledge of the Pacifier brand and products
• Additional project work and assigned tasks as business requires

Qualifications:

• Passion for helping others
• Strong problem-solving skills and the ability to work in a fast-paced environment
• Excellent written and verbal communication and relationship building skills
• High level of attention to detail and accuracy
• Regular and reliable attendance
• Ability to lift up to 40 pounds
• Previous experience with online sales, phone customer service, and shipping a plus

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Minneapolis, MN 55401: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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