Primary Responsibilities

• Leads building operations and administration for all staff.
  • Manages the physical spaces at Y.O.U. headquarters in support of staff, including maintenance, cleanliness, mail, visitors and community space usage
  • Maintains office supply inventory, including ordering, stocking, and distribution
  • Oversees maintenance and scheduling of the Y.O.U. vans
  • Ensures supply and maintenance of office and AV equipment, i.e. printers
  • Develops building operations policies, procedures, and systems to improve office efficiency
  • Develops emergency action plans, policy, and procedures; and maintains training records for insurance and grants
  • Actively participates in cross-department meetings to improve organizational processes, communications, and culture
  • Follows-up on tickets and requests within 24-48 hours and ensures appropriate notification should solutions be delayed
  • Manages, maintains, and communicates with vendors on accounts, bids, contracts, invoices, and communications
• Provides a warm, welcoming and engaging experience to guests of Y.O.U.
  • Greets all visitors in a welcoming, professional manner, and answers inquiries
  • Responds to general Y.O.U. phone and email messages; routes messages correctly
  • Builds relationships with key community partners seeking to reserve spaces in Y.O.U.’s facility for meetings and gatherings
  • Occasionally staffs weekend facility reservations
  • Receives packages and other mail and routes correctly
  • Supervises the Facilities Assistant and Client Engagement Assistants
  • Promptly and efficiently manages all building reservations and events, including set-up/down, clean up, security, etc.
• Assists Y.O.U. Leadership on initiatives to strengthen our excellent workplace.
  • Develops onboarding materials and presents information to new staff.
  • Helps organize organizational events such as staff meetings, retreats, and celebrations
  • Ensures timely communications on activities and tasks that affect multiple departments and people.
    
• Supports the Chief Executive Officer (CEO) as requested
  • Completes additional administrative requests for the CEO as requested
  • Make return phone calls to individuals calling with general requests.
  • Support occasional purchasing requests.
  • Provide administrative assistance where needed.
• Special projects
  • Completes financial reporting as requested (logging incoming checks, tracking credit card purchases)
  • Represents Y.O.U. within the Evanston community.
  • Other tasks as requested

Salary & Benefits

Salary: $19 - $22.50/hour

Hours: Minimum of 30 hours per week up to 40 hours per week. Requires some weekend & evening hours depending on the building schedule.

Benefits include: Health, dental, vision, and term life insurance, PTO, 401K option, FSA (Medical, Dependent, Pre-tax transit options), professional development, and flexible work schedule.

There will be no relocation costs included in this package. Applicants should have a current, valid legal authorization to work in the United States.

Organizational Background

Founded in 1971, Y.O.U. is an Evanston-based non-profit that partners with families, schools, and the community to provide academic, social, and emotional support to close the opportunity gap and prepare all youth for post-secondary and life success. Each year, Y.O.U. provides over 1,600 youth across 11 school sites with free, holistic, out-of-school support, including afterschool and summer learning programs, mental health counseling, and experiential learning through partnerships. The organization is implementing a new strategic plan focused on data & evaluation of impact, increased integration of services, and refining the program model. Our staff are a diverse collection of passionate individuals, committed to social justice, trauma-informed care, inclusion, equity, and anti-racist ideologies, and helping youth realize their full potential.

Youth and Opportunity United is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a disability. Youth and Opportunity United welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity.

EDUCATION

• A minimum of an Associates degree is required; Bachelor’s degree or equivalent experience preferred

EXPERIENCE

• At least two years experience in office management or customer service
• Knowledge of building maintenance systems (HVAC, Boiler, Fire Safety, Sustainability, etc)
• Knowledge of Asset Management
• Proficiency with technology, including Google Suite, Microsoft Office Suite and Adobe products
• Excellent written and oral communication skills
• Ability to be flexible and take on a variety of tasks and priorities
• Ability to maintain confidential information
• Excellent organizational and project management skills
• Comfortable in a fast-paced environment; meets deadlines and can work independently
• Personal qualities of integrity, credibility, and a commitment to and passion for Y.O.U.’s mission

Preferred Skills

Customer Service
Attention to Detail
Time Management
Problem Solving Ability
Decision Making Skills
Communication (verbal and written)