Office Assistant- Wellness center

Office Assistant & Manager

• Are you tired of the corporate world where you feel like just a number? Do you long to be a part of a team that works together and cares deeply about the relationships they have with customers and the services they provide?
• Do you enjoy looking at a business from the inside out and creating a well-oiled machine? Then looking from the outside in and making adjustments to create a beautiful masterpiece?
• Are you empathetic, have a strong ability to “read people” and crave attention to detail and organization in your life?
• Want to use your outgoing personality to talk to people and make a positive impact on those you work with everyday?
• Do you have a growth mindset and desire to learn and improve, personally and professionally?
• Are you able to multitask and prioritize projects while simultaneously meeting deadlines and prioritizing your day?
• If this sounds like YOU, come work for a small (but mighty!) company where you will have the chance to grow personally and professionally and get to know and treat your customers like family. You will look forward to work everyday instead of dreading it!

The Mission Of The Role

CREATE the WELL-OILED MACHINE with systems for a smooth and efficient process for clients and team members. MAINTAIN THE MACHINE. PROVIDE the information for further assessment of the success of the business using the systems you create and maintain to allow the TEAM to continue offering exceptional customer service. COMMUNICATE with CEO, team members and customers to build long-lasting positive relationships within the environment and community.

Responsibilities and Activities:

• Be a TEAM LEADER
• MUST BE PROFICIENT IN QUICKBOOKS
• Create spreadsheets and consistently maintain files.
• Perform sales training and perform as a sales rep for our services.
• Provide Team information about all products and services offered to leverage them in the lead nurturing process as well as being able to overcome common objections to cash pay physical therapy and wellness services.
• Data entry in spreadsheets and Quickbooks
• Categorize and review Quickbooks weekly.
• Download statements and run reports on weekly or monthly schedule.
• Organize financial data for profits and losses.Jane App, Merchant services, Bank accounts, QB
• Create retail system for inventory financials.
• Assist in recruiting efforts
• Hold other team members accountable to goals and responsibilities set for them.

CREATE the MASTERPIECE including:

• Organize and plan all schedules with accuracy – maximizing efficiency and revenue for the clinic.
• Review client and patient billing accounts for financial security and customer satisfaction
• Reconcile financials so that we can continue to improve the quality of our client experiences and reward team members for their excellence
• Ensure accountant is provided with necessary data for payroll and taxes.
• Assist with recruitment planning and interviews to further our potential with extraordinary team members.
• Research and determine potential products / services to increase value to our clients.
• Provide team with information on acquired products and services to build confidence with sales and provide clients with their benefits.
• Meet with CEO regularly for status updates on all KPIs and goals to ensure we are staying on task.
• Goal setting for growth potential within client success, team member satisfaction, and financial growth.
• Establishing and updating SOPs to provide consistency to clients and team .
• Assessing Quality Assurance and Improvement systems and updating manuals as necessary.

The Role:

Because we’re growing, we are looking for a part-time Office Assistant/Manager to join our team of therapists, admin staff and marketing consultant! In this role you’ll be working to create and maintain systems which allow our center to run effectively, efficiently and profitably. This will ensure happy life-time clients to enjoy a luxury experience of wellness and also provide team members with a supportive and enjoyable career experience with unnecessary stress.

You MUST have previous experience in SUCCESSFULLY CREATING SYSTEMS and maintaining organization within these systems. Please ONLY apply if you have been SUCCESSFUL in the role of office assisting or management with at least moderate customer service experience developing relationships with potential and established clients.

You must be comfortable taking payments, talking about money and comfortable handling customer concerns and questions about cost. PLEASE ONLY APPLY if you can handle conversations about money/cost. We are a private medical and wellness practice and the conversation about money with clients cannot be ignored.

This is NOT a typical Medical office and skills of billing and coding are NOT necessary.

Your Compensation:

WHAT WE'VE GOT FOR YOU (THE BENEFITS):

• Outstanding work culture and supportive environment that includes working with a team of wonderful and very supportive staff – as well as very friendly customers
• We want to have FUN while getting the job done. Laughter is an important part of our culture.
• Competitive pay, benefits after 1 yr and room to increase your hours.
• Part-time position available (20-30 hours) where you get to be an integral part of changing people's lives and helping clients get back to doing things they love to do.
• The opportunity to work in a truly unique, growing and innovative practice-model.
• Mentorship to enhance your professional skills and ongoing training to ensure your success.
• A working environment where being yourself is encouraged, where people are the priority, and where you will always be challenged to learn and grow.
• Competitive salary with an opportunity to earn even more as we grow as a result of your impact. This position offers a base salary starting at $22-30/ hour based on experience.

PS ... 1/3 of your life will be spent at work. Don't you think it's worth it to yourself to choose a work environment that is meaningful, where you get to change lives, and where you get to learn and grow both personally and professionally while doing it?

About Us:

THE EXCITING NEWS IS…WE ARE EXPANDING!!! The New & Improved version of us is TOP FORM SOLUTIONS-Wellness Center Integrating Body and Mind to Reach your Top Form! We were a physical therapy clinic that was founded in 2006, in Tavernier, FL. We have been successful with physical therapy but want our community to have more options to reach the best version of themselves they desire!

For the past 16 years, we have helped patients who have experienced a loss of function or quality of life due to injury or disease return to or surpass their prior level of function. NOW, we are increasing our potential to help more people, in a variety of life stages and conditions, find their way to the FULLEST PICTURE OF HEALTH available!

We are committed to helping our clients have greater confidence in their bodies and their abilities, who feel empowered to choose what they need for their health. We are looking for the right staff to help us make a bigger impact in people's lives, and we want to make an impact in the lives of our employees, too.

We are committed to helping our staff grow personally and professionally as we believe confident, happy employees can best serve our customers. We love employees who have a desire to learn and improve, both personally and professionally.

We operate outside the traditional healthcare system, which means we will be serving our clients with a passion and client experience at the level of the luxury spa, and we are looking for your help and creativity to carry out that level of service to our clients.

Topformsolutions.pro is the website of our clinic for your inspection, though it is currently in the construction phase and onshoretherapy.com is under renovation. However, we encourage you to check our reviews and see that we are reputable and well-respected in our community. We are also active on social media: Facebook(construction phase rapidly improving!)

Please review our social platforms so you have a better idea of who we are and who we serve. Could you envision yourself on our team and being featured occasionally on our social media as a key team member?

We are looking to grow an incredible team and work culture where staff love to come to work to learn and grow – and a place that our clients look forward to coming back to time and time again.

How To Apply:

Being “organized” is a top priority for this role, as well as being able to multitask, prioritize projects, track personal performance and prioritize the day.

Please apply if you have experience in office management/assisting with sales and customer service preferably in a business-to-consumer environment. You must have a proven track record for success in systems organization.

To apply, please upload your resume and answer the questions on why you think you’d be a great fit to join our team. We look forward to getting to know you!

Job Types: Full-time, Part-time

Pay: $22.00 - $30.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Tavernier, FL 33070: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: Hybrid remote in Tavernier, FL 33070

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