Salary $15.00 hour

Looking for full and part time employees

Company Benefits

• $0.75/gal Discount at our Gas Station!!!
• Deeply discounted bus tickets from Colorado Springs, Woodland Park and Pueblo
• Health
• Dental
• Vison
• Long Term Disability
• Short Term Disability
• Supplemental Insurance
• Company Paid Life Insurance
• Monthly attendance bonus
• Referral program earn up to $500 for each referral
• Employee rewards program
• Membership to Cripple Creek Parks and Recreation Gym
• Financial Education and Wellness Program
• Employee Assistance Program

SUMMARY:

• Responsible for reconciling hotel paperwork, posting to guest accounts, closing the day, greeting all guests in a pleasant, courteous, and enthusiastic manner while registering guest information and settling guest accounts for the Hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigates and resolves general billing discrepancies.
• Respond to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel.
• Print and processes routine reports and may assist in the training of new departmental employees.
• Run proper reports and ensure the accuracy of all room rates, guest accounts, and transactions are complete and balanced.
• Correct errors, adjustments, postings to ensure that all hotel revenue balances.
• Balancing out each cashier’s paperwork to ensure that all cashier accounts balance with the house account.
• Ensure that all manual postings are posted to the correct revenue centers for balancing.
• Post Room charges with applicable taxes and Roll date to the next casino date.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities

QUALIFICATION REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential duty cheerfully, satisfactorily and in a timely manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school graduate or equivalent; one or more year’s related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

• Able to read, comprehend, and interpret simple instructions, correspondence, memos, and documents such as safety rules, operating manuals and procedures and maintenance instructions. Able to write routine simple correspondence. Able to effectively present information in one-on-one and small group situations to guests and Team members.

MATHEMATICAL SKILLS:

• Able to add, subtract, multiply, and divide in small units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

• Able to apply common sense, patience and understanding while carrying out detailed written and/or oral instructions. Able to deal with and present problem-solving ideas that involves concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• None required.

OTHER SKILLS and ABILITIES:

• Strong guest service skills and the ability to ask questions and apply deductive reasoning and listening skills are essential.

PHYSICAL DEMANDS:

• The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the Team member is regularly required to stand; climb stairs; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell.
• The Team member is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.
• Lengthy periods of standing may be necessary.
• The Team member must occasionally lift, push and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Using and viewing a computer screen daily is mandatory.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those a Team member while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate to loud. The team member should be able to adapt well to the casino environment involving large numbers of people, loud and continuous high noise levels. Must also be able to psychologically handle the concept of persons occupying an establishment for the purpose of gambling, drinking, eating, and smoking for long periods of time.

SIGNATORY ABILITIES:

• This position has no signing authority

ACCESS TO RESTRICTED AREAS:

• No access to any areas