The Sirata Beach Resort and Conference Center is looking for highly motivated Night Auditors who are excited to work with a fun and friendly team in a fast-paced environment. The ideal candidate will be comfortable working overnight shifts, have some experience in customer service and appreciate working in a position that's flexible with hours. Our team is dedicated to making sure our guests are happy and we're looking for individuals who can see the big picture while they're executing smaller tasks on a daily basis.

Responsibilities:

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Assist guests with late night, or early morning in room dining requests, including taking of orders and delivery thereof.
• Book early morning calls and check to ensure all wake-up calls are set correctly. Action any wake-up calls.
• Balance department dockets and cash
• Ensure credit cards are all in balance before closing shift; advising Finance of any discrepancies.
• Ensure float is maintained at a constant level as issued by accounts.
• Complete all shift duties as outlined on shift checklist prior to the end of shift.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests' personal checks and traveller’s checks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors and Management.

Must have hotel front desk experience- Opera preferred.

**Pay is based on experience.

Sirata Beach Resort and Conference Center is owned and operated by Columbia Sussex Management LLC.

Job Type: Full-time or part-time

Work Location:

• One location

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Overnight shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus
• Tips

Ability to commute/relocate:

• Saint Petersburg, FL 33706: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: One location

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