JOB TITLE: Member & Guest Services Welcome Desk Associate

REPORTS TO: Front Desk Supervisor

STATUS: Part-time 6.5 to 10 hours per week, depending on the season

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community.

We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees.

We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

SUMMARY:
Under the direct supervision of the Welcome Desk Supervisor, the Member and Guest Services Associate is primarily responsible for delivering the highest quality of customer service to all members and guests at the JCC. This position is the first point of contact to all members and guests and requires being responsive to members needs while possessing extensive knowledge of the JCC. This person is responsible for being fully knowledgeable about the center and its programs/services, delivers the highest level of service to our members and potential members/guests, exemplifies professionalism, and ensures we adhere to the values and mission of the JCC.

CORE RESPONSIBILITIES:

• Provide essential customer service to ensure member satisfaction and member appreciation. This includes greeting guest and members at main entrance upon arrival and departure in building. Ensure member scans their cards and all nonmembers follow appropriate check in procedure.
• Proactively and accurately respond to client needs.
• Assist members with inquires programs, sales, and event information.
• Aid member services to acquire new members and retain existing members.
• Conduct point of sales transactions, receiving payments and processing if needed, issue receipts. Reconcile money bag daily.
• Promote JCC programs and services such a camp, swim lessons, special events, and personal training.
• Must be consistent and reliable. Find adequate coverage in a timely manner alerting supervisor in advance of schedule changes or absence.
• Serve as a liaison between members and staff by communicating member concerns to proper supervisor.
• Maintain organization of front desk supplies and paperwork. Ensure the desk is properly stocked with applications, business cards and other information cards/flyers. Keep the desk area clean.
• Utilize Traction Guest on the iPad for check in for guests and visitors.
• Monitor cameras and intercoms to open access points throughout facility.
• Participate in departmental and agency training, staff meetings, committees, and special events.
• Maintain and enforce agency policies and procedures.
• Always meet all JCC standards for professionalism in conduct and appearance.
• Consistently offer the highest level of personalized member service while maintaining a positive, enthusiastic, and helpful attitude.
• Perform other duties as required or directed by member and guest services team.
• Assist membership with check in process, ask the necessary questions before allowing them to enter the facility.

QUALIFICATIONS:

• Customer centered attitude, strong work ethic and positive attitude.
• High school diploma or equivalent: college degree preferred.
• At least 2 years’ experience working in customer service, sales oriented or hospitality position.
• Possess exceptional interpersonal skills, communication skills and the ability to think critically.
• Effectively be able to multitask, operating both computer and phone simultaneously.
• Display interest in learning new process and skills.
• Proficient with computer (email, Salesforce, Microsoft)

PHYSICAL SKILLS AND WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly required to spend time sitting and using a computer, laptop or phone. The employee may also be required to frequently be on their feet for periods of time.

The employee must occasionally lift and/or move up to 25 pounds.

The work environment may be fast paced and requires high energy and interaction with others. The workspace may be noisy, at times.

COMPENSATION AND BENEFITS:
Salary (or Salary Range): $ 14.00 /hour

Benefit & Perks: The JCC offers a complimentary individual membership to the Jewish Community Center and discounts on some programs.

This job description is not intended to be all-inclusive, and incumbent will also perform other reasonably related business duties as assigned by supervisor or other management, as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment.

The Jewish Community Center of Greater Baltimore is proud to be an equal opportunity employer. In keeping with our Jewish values, we are dedicated to a policy of nondiscrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law. We welcome everyone interested in our mission to join us. If you require accommodation, please contact us and we will make every effort to meet your needs.


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