Qualifications:

High school graduate or equivalent.

Benefits:

Salary: Competitive salary with monthly incentives based on performance

Required knowledge:

Cash handling and call center experience preferred.

Good communication skills. Professional appearance, dress, and attitude.

Good math skills. ability to operate related computer applications and business equipment including adding machine, copy machine, coin and money counting machines, and telephone. Good typing skills.

Work Schedule

This is a full-time Monday - Friday with some Saturdays position with hours between Monday - Thursday 9am to 4pm, Fridays 8am - 5pm, and Saturdays 9am - Noon.

Job Description:

Responsible for providing a variety of paying and receiving functions for members in person, via phone, electronically, and through the mail, including but not limited to processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with account inquiries and problems. Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned duties and assists other Member Services Representatives/Specialist with duties as required. Serves members promptly and professionally. Acts as a daily vault teller, when needed.

Struthers Federal Credit Union a division of Bridge Credit Union is looking to hire a full-time Member Services Representative in Youngstown, OH

Do you love working in customer service but are looking for better hours and pay? Does the credit union value of "people helping people" appeal to you? Are you looking for an opportunity to build a career in the financial industry while serving people in your local community? Do you have excellent communication skills, both written and verbal? Are you detail-oriented and conscientious? Do you thrive in a fast-paced customer service environment? Are you able to prioritize tasks effectively? Are you honest and ethical? If so, then you might just be perfect for this credit union position!

A DAY IN THE LIFE AS A MEMBER SERVICES REPRESENTATIVE

As a Member Services Representative, you arrive each day full of energy and ready to provide unsurpassed service as the first line of interaction with our members. You cheerfully greet current and prospective members in person, on the phone, by text, and by email-taking the time to really listen to their needs. With professionalism, you help process transactions and solve problems, as well as provide information about our credit union and the services we offer. You always make a great first impression and enjoy nurturing relationships with our members.

With efficiency and accuracy, you process routine financial transactions such as the opening and closing of accounts, deposits, withdrawals, loan payments, cashier's checks, money orders, cash advances, and certificate renewals. You also have opportunities to utilize your product knowledge to cross-sell financial products and services to meet the financial needs of our members. You take pride in contributing to our success by treating those you serve as people, not numbers!