Member Services Representative Job at YMCA of Central New York
YMCA of Central New York Fayetteville, NY 13066
$15 an hour
Job Title: Member Service Representative
Reports To: Membership Coordinator
Work Location: Hal Welsh East Area Family YMCA, Fayetteville, NY
FLSA: Non-exempt – Part-time
Work Schedule: M/T/Th 4:00 pm - close, alternating Sat. 11 am - 2:30 pm
Salary Rate: $15.00/hour
A Career with a Cause:
We are welcoming: we are open to all. We are a place where you can belong and grow.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing: we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Our purpose is to strengthen the foundations of communities and families through our key areas of focus: youth development, healthy living, and social responsibility. We are committed to these causes because a strong community is achieved when we invest in our children, health, neighbors, and values. Historically founded on the Christian principles of caring, honesty, respect, and responsibility; our mission is to put these principles into practice through programs that build healthy spirit, mind and body for all.
We are for ALL.
Position Summary:
This position supports the mission and work of the Y, a leading nonprofit charitable organization. Under the direction of the Membership Coordinator, the Membership Service Representative is responsible to greet and welcome all members and visitors of the YMCA in a highly professional manner. The incumbent will provide tours to potential members, sell memberships, register members for programs, answer phones, develop relationships with members to ensure member retention and satisfaction, respond to member questions and concerns, complete a variety of transactions to maintain member database records, and perform various clerical functions as assigned. The Member Services Representative provides leadership and assures the well-being for all, in line with YMCA of the USA guidelines and Association policies.
Salary and Benefits:
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Salary Range: $15.00/hour, Part-time non-exempt
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YMCA Membership
Experience, Education, and Qualifications:
- High School diploma or equivalent
- Prefer a minimum of one year or more experience working in customer service field
- High degree of human relation and customer service skills
- Ability to handle multiple tasks, work independently, resolve problems and possess effective time management skills
- Possess basic computer skills and a good working knowledge of Microsoft Office Programs experience with data base management software is preferred
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