Medicare Eligibility Specialist Job at Brown & Brown Insurance
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples’ lives?
Join Brown & Brown Absence Services Group as a Medicare Eligibility Specialist.
We are looking for a great communicator who is customer-focused and excited by the prospect of working closely with an experienced and highly motivated team. The Eligibility Specialist provides initial education, screening and customer service to clients who become eligible for Medicare benefits. This includes a high volume of outbound calls to prospective clients over the phone to support the licensed agents with appointment setting and introductions. The Eligibility Specialist duties also include resolving eligibility and enrollment related questions and responding to internal and external customer inquiries that may be received via email or by phone. Position requires to work either at the Daytona Beach, FL or Wakefield, MA office. May start in hybrid remote schedule.
Who is right for the role:
To be successful in this role, you must meet the following qualifications. Reasonable accommodations may be made for qualified individuals with disabilities.
Be an active listener.
- Strong verbal communication skills, attention to detail, and critical thinking.
- Listen with empathy; ensure clients feel well-informed while moving through calls efficiently
Be a team player.
- Demonstrate polished interpersonal skills and strong professionalism
- Be able to work in a fast-paced environment
- Meet or exceed both individual and company quota objectives
Other Essential Aspects of The Role:
- Excellent organization, multitasking and communication skills
- Execute high level outbound calls to qualify, screen and obtain consent from warm lead base / No Cold Calls
- Customer Relations or Medicare experience
- Salesforce or other CRM experience preferred
- BS, equivalent, or minimum of 1-2 years relative work experience preferred
Company Benefits and Perks:
- Competitive compensation, plus a quarterly bonus
- Remote or in-office work opportunity available
- Full time schedule, but with flexible hours
- Comprehensive medical, dental, and vision coverage
- Access to covered mental health resources
- A competitive 401k match
- Employee Stock Purchase Program available to all teammates
- Tuition reimbursement
- Generous paid time off plan
- Joining a culture of caring that values diversity of thought and background
- Regularly scheduled team meetings and one-on-one development time with your leader
ABOUT BROWN & BROWN ABSENCE SERVICES GROUP
Brown & Brown Absence Services Group, LLC
is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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