Medical Front Office Specialist Job at Vivida Dermatology

Vivida Dermatology Saint George, UT 84790

About us

At Vivida Dermatology we seek to provide exceptional care and the highest quality treatment to every patient. We are your local dermatology center for a multitude of procedures, including skin cancer removal, common skin conditions and cosmetic lasers. Our Commitment to You: Care that Cares.

Our work environment includes:

  • Modern office setting
  • Professional and Caring

JOB SUMMARY:

Vivida Dermatology is seeking a dynamic team player to join our team as a Front Office Specialist. The ideal candidate will bring their expertise in customer service, time management, appointment scheduling and have great attention to detail. You are the first person each patient interacts with upon walking into the office. Not only do you get patients checked in and out, but also are responsible for scheduling appointments, answering phone calls, and dealing with the day-to-day operations. Excellent customer service is the foundation of this role.

KEY JOB RESPONSIBILITIES:

  • Superior time management skills.
  • Excellent computer and phone skills are a must for this role.
  • Schedule patients in person and over the telephone for general dermatology and MOHS surgery.
  • Answer questions, schedule appointments and convey information to clinical team.
  • Respond to patient issues and return calls and emails to patients in a prompt manner.
  • Assist team members as needed with client questions/issues and paperwork.
  • Process incoming referrals, verify insurance, and communicate with referral source via telephone and/or electronically.
  • Confirming all patient appointments prior to scheduled date.
  • Manage wait times for patients in lobby.
  • Handle deposits at the end of the shift and count cash drawer at the beginning and end of day.
  • Handling cash transactions and making change for patients as needed.
  • Check-in and check-out of patients.
  • May be responsible for opening and closing office.
  • Other duties as assigned

REQUIRED EXPERIENCE/SKILLS:

  • Medical Terminology. (Dermatology preferred)
  • EMR knowledge (Helpful if familiar with EMA/ModMed)
  • 2 years front office experience preferred
  • Excellent computer and phone skills are required for this role.

EDUCATION REQUIREMENTS:

  • High school diploma required.

**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At Vivida Dermatology we take pride in our culture based on our Vision Statement, Mission Statement, and Core Values.

Vision: VIVIDA Dermatology will be recognized as the National leader in providing high quality, compassionate care to every procedural dermatology patient.

Mission: VIVIDA Dermatology provides exceptional care and state-of-the art treatments, giving our patients more confidence to face the future.

CORE VALUES

  • Customer Service: Making every patient’s experience positive by having empathy and exceeding expectations.
  • Integrity: Being completely honest and taking responsibility for our actions, both good and bad.
  • Respect: Treating each other and patients as we would like to be treated.
  • Happiness: Having a positive attitude and being cheerful, even on bad or stressful days.
  • Efficiency: Performing each task in the most efficient, cost-effective way while maintaining high quality.

Job Type: Full-time

Pay: $16.50 - $17.75 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Bereavement leave
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Family leave
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Opportunities for advancement
  • Paid jury duty
  • Paid orientation
  • Paid time off
  • Referral program
  • Vision insurance

Healthcare setting:

  • Medical office
  • Private practice

Medical specialties:

  • Dermatology

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Saint George, UT 84790: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)

Experience:

  • Medical office: 2 years (Required)

Shift availability:

  • Day Shift (Required)

Work Location: In person




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