Medical Front Office - Greater Fort Worth Locations - FT or PRN Job at CommunityMed Urgent Care
CommunityMed Urgent Care Haslet, TX 76052
$16 - $19 an hour
Medical Front Office - Greater Fort Worth Area Locations - FT / PRN
5/23/2023 NOTE
: Plan is to (1) Interview throughout April/May (2) Hire/Train in May/June (3) New clinics open in July
- FT Arlington/Mansfield - Expected to start mid-June
- Proactive - FT Haslet
- Proactive - FT Midlothian
- Proactive - FT Float (Collin/Denton counties)
- Proactive - FT Prosper
- Proactive - FT Float (Greater Fort Worth area)
- Map view of all current locations in DFW - https://communitymedcare.com/location-quickpick/
- We plan to open another 2 clinics by July 2023 - Prosper + Midlothian
- Please feel free to apply and note your preferences and desired clinic locations, and the Talent Acquisition team can reach out when appropriate
Reports To:
Director of Front Office and Front Office Manager
Company Summary:
CommunityMed was established in 2014, is privately held, and quickly growing! We have 14 clinics with plans of opening 2-3 more clinics in 2023! CommunityMed can offer a supportive management team, scheduling flexibility, training opportunities for ancillary staff, and a line of sight for advancement for all clinic personnel. We aim to hire
dedicated and caring individuals within our communities to support them, as we, and the DFW Metroplex continues to grow.
Position Summary:
The Front Office Registrar is responsible to greet and assist all patients and visitors. They will ensure the completion of paperwork, sign-in, security procedures, scheduling of patients, answering multiple phone lines, as well as verify patient medical insurance and be knowledgeable of medical terminology.
Locations:
Although you will have a primary clinic you report to, candidates should be flexible for occasional shifts at other clinics based on demand.
To view all locations, please visit https://communitymedcare.com/location-quickpick/
Fort Worth Area Clinic Locations:
- Haslet 1 - 295 S State Hwy 156, Haslet, TX, 76052
- Haslet 2 - 2432 Avondale Haslet Road, Haslet, TX, 76052
- Lantana - 3600 FM 407 Bartonville, TX, 76226
- Southlake - 2315 E. Southlake Blvd Southlake, TX, 76092
- Arlington - 6320 US 287 Frontage Road, Arlington, TX, 76001
- Mansfield - 3020 E. Broad St, Suite 100, Mansfield TX 76063
- Midlothian - 2410 FM 663 Midlothian, TX, 76065 – Opening July 2023
Greater North Dallas Area Clinic Locations:
- Crossroads - 11350 US-380 Crossroads, TX, 76277
- Prosper - 1000 N Preston Road, Prosper, TX, 75078
- Prosper #2 – Opening July 2023
- Melissa 5 - 3591 McKinney St. Melissa, TX, 75454
- Melissa 121 - 2619 Sentinel Way #200, Melissa, TX, 75454
- McKinney - 210 N. Custer Road, McKinney, TX, 75070
- Princeton - 670 W. Princeton Dr. Princeton, TX, 75407
- Heath - 503 Laurence Drive, Heath TX 75032
Corporate HQ Location: 5208 Tennyson Pkwy #100, Plano, TX, 75024
Hours:
- Full-time is 3 shifts/week, PRN is minimum 2 shifts/month.
- Monday - Saturday: 7:30am - 8:00pm and Sundays 11:30am - 8:00pm
- Schedules are made 30+ days in advance.
- Regarding FT Hours:
- Must be available to work rotating weekends (can include both Saturday and Sunday) but still 3 shifts a week in total.
- 1 on-call shift per month - must answer a call within 30 mins between hours of 6am-3:00pm that day.
- NOTE: Even if not called in, a stipend will be provided for being on call
Pay Rate: Competitive rate based on education and related experience
- $15-19/hr depending on background
- 90-day review, and yearly reviews can come with potential merit increases
Required Qualifications:
- At least 1 year experience of the following:
- Handling moderate-to-high volume of inbound/outbound calls and scheduling patients
- Verifying insurances (BCBS, United, Molina, Aetna, Cigna / Tricare, Medicare, etc.)
- Face-to-face customer or patient interaction
- Must be able to work entire 12-hour shift (8-hour shift on Sundays)
- High school diploma or GED equivalent
- Current BLS Certificate - must be obtained within 30 days of hire
- Up to date OSHA immunizations (Flu, Tdap, TB, Hep B)
Benefits for Full-Time Employees:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- PTO
- 401(k) plan
- Up to 4 Free CommunityMed Clinic visits each year
- NOTE: As a PRN Employee, you are only eligible to participate in the company’s 401(k) plan. Eligibility begins after six months of employment.
Responsibilities:
- Arrive to all scheduled shifts on time - 7:30am Mon-Sat and 11:30am Sundays
- Adhere to HIPAA and all other applicable federal and state mandates.
- Contact Front Office Manager in an event of an emergency call-in, any issues, questions, etc. pertaining to the clinic or your shift.
- Responsible for maintaining a professional clean appearance of the waiting area and all restrooms upon arrival, closure, and throughout the day.
- Facilitate patient check-in and check-out, including insurance verification, accurate input of patient information and collection of co-payments and past due patient balances.
- Answers incoming telephone calls in a professional manner, making sure to screen calls, take messages, direct calls to the appropriate individual or department, and/or triage telephone calls according to urgency.
- Resolve patient complaints quickly, respectfully, and with professionalism, communicating all issues to the Front Office Manager and or Director of Front Office.
- Accurately maintain several clinic logs.
- Count cash box daily before the clinic opens and after the clinic closes, entering the log. All discrepancies should be sent to the Front Office Manager that day.
- Maintain and log an accurate count of Petty Cash.
- Mail office incoming mail and Bento receipts to the Corporate Office on a weekly basis.
- Send Cash Log to Front Office Manager on a weekly basis.
- Be able identify any facility or clinic issues and place a help desk ticket.
- Ensure that every Monday the weekly facilities audit is completed and submitted.
- Perform other duties and projects as assigned.
Special Skills and Knowledge:
- Knowledge of insurance filing procedures.
- Strong organizational, and communication skills.
- Ability to be patient, possess compassion, and uphold patient confidentiality is a must.
- Attention to accuracy and detail oriented.
- Self-motivated; ability to work independently.
- Must have a pleasant disposition and high tolerance level for diverse personalities.
- Ability to identify and resolve problems quickly and effectively.
- Excellent verbal communication skills, great customer-service attitude, and professional demeanor.
- Must excel in interpersonal communications and interactions with staff, clients, and the community.
- Demonstrated ability to work cooperatively with physicians, management, all staff members, and patients.
- Compliance with the attendance policy.
- Ability to respond quickly, physically, and mentally when priorities and /or the patient’s condition changes.
- Must be able to work with and enter accurate information into such software as MS Word and Excel.
Physical/Mental Requirements for Position:
- Ability to read and write English (legibly)
- Ability to communicate appropriately and effectively
- Ability to understand and resolve simple to complex problems
- Ability to understand simple to complex instructions
- Ability to constantly walk, stand, and/or lift up to 50lbs
- Ability to frequently utilize full range of motion, including crouching, stooping, reaching, bending and twisting
- Ability to frequently lift, pull, push with assistance of one other person, the weight of the average patient
- Ability to see and hear and distinguish color
- Ability to prioritize and handle multiple tasks
- Ability to function independently without constant supervision
Credentialing Requirements - If Hired
Employee provides /sends to us the following
documentation:
- BLS / ACLS Certificate (Need within first 30 days) (Does NOT have to be AHA compliant)
Employee completes or attests
immunizations:
- Proof of Hep B (Hepatitis B) (Required 3 series)
- Proof of Tdap (Tetanus, Diphtheria & Pertussis) (Required every 10 years)
- Proof of MMR (Measles, Mumps, Rubella)
- Proof of TB (Tuberculosis) (Skin test)
- Proof of Influenza Vaccine (Required yearly)
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