We are seeking a dedicated, service-oriented individual to join the Surgi-Care Branch of DJO as a Consignment Service Technician servicing Southern Vermont with geography to include the Burlington, Middlebury, Rutland, and Bennington, VT area as well as Greenfield MA.

Consignment Service Technicians assigned to the Surgi-Care Branch of DJO are responsible for timely, accurate, and safe delivery, stocking, and management of Company product.

JOB RESPONSIBILITIES

• Appropriately manages assigned territory in order to achieve service goals.
• Processes all orders in a timely and accurate manner.
• Maintains inventory and related documentation for Durable Medical Equipment (DME) consignment locations.
• Performs routine evaluation of customer clinic needs and works with Sales and Inventory Teams to make modifications to improve DME consignment program performance in accordance with Company policy.
• Actively maintains operational targets/metrics, collaborating with Sales and Operations to overcome challenges.
• Assists in troubleshooting and resolving issues that arise at consignment locations.
• Effectively communicates with customers using multiple platforms, responding appropriately to business scenarios, and resolving issues in a timely manner.
• Supports new account launches, including initial in-servicing and managing key customer relationships.
• Evaluates workflows and communication tools, searching for new ways to improve and accomplish goals through continuous improvement initiatives.
• Develops and maintains thorough knowledge of DJO healthcare solutions and product to support customized programs for customer.
• Develops and maintains professional and technical knowledge by staying current on relevant Durable Medical Equipment (DME) and Home Medical Equipment (HME) orthopedic products and services offered by both DJO and Surgi-Care.
• Adheres to all DJO policies, procedures, and guidelines, as well as OIG and government program (e.g., Medicare) regulations.
• Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.
• Other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED required.
• Minimum of 1 year of experience with inventory and/or customer service required.
• General working knowledge of customer service-related practices required.
• Experience with inventory management software and/or order processing systems preferred.
• Working knowledge of Durable Medical Equipment (DME) and orthotic products strongly preferred.
• Previous experience or successful completion of factory training for home medical equipment (HME) strongly preferred.
• Must possess a valid Driver’s License and current automobile insurance.
• Must satisfy third-party credentialing requirements in order to gain access to hospital accounts.

TRAVEL

• Required to travel up to 95% of the time.
• Overnight travel is not required.
• Includes considerable time spent traveling in car to customer accounts as dictated by territory.
• Must be willing to travel to various local clinic sites, using company-provided vehicle, upon request as dictated by territory.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Field based (i.e., patient homes, physician’s offices, hospitals, clinics, etc.).
• The noise level in the work environment is usually moderate.
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands: Must frequently lift and/or move up to 60 pounds. Regularly required to stand; walk and talk or hear. Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Deskwork requiring sitting, walking, using phone and computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

License/Certification:

• Driver's License (Required)

Work Location: On the road

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