Job Title: Medical Cannabis Dispatcher
Compensation: $16 - $18 an hour based on experience
Schedule: Sunday - Saturday with a varying schedule - typically 5 x 8 hour shifts
Location: Bountiful, UT
Status: Full-time
Benefits: Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time Off (PTO), paid holidays, employee discount

WholesomeCo Cannabis is a complete, plant-to-patient medical cannabis company. We believe in the medicinal value of cannabis as a natural path to health and wellness. As one of Utah's first Medical Cannabis Pharmacies, we're on a mission to meet patients' needs along their cannabis journey, including the convenience of state-wide home delivery.

We are seeking team members to continuously raise the bar on customer experience as we continue to scale the first medical marijuana delivery service in Utah. As a Dispatch agent you’ll play a key role in the entire delivery process from assisting customers place orders to dispatching drivers to complete deliveries.

Job Responsibilities:

• Coordinate, Route, schedule deliveries, assemble orders, and facilitate payment processing.
• Create transportation manifests and other required records for patient deliveries.
• Answer Calls with a cheerful, positive attitude pertaining to Dispatch order or Courier Drivers having issues or needing assistance on their routes.
• Maintain an on-going knowledge of company products and current state laws regarding medical cannabis and delivery regulations.
• Monitor routing software and communicate effectively with drivers throughout the day. You’ll be the point of contact if they need assistance while out on a delivery route.
• Responsible for making sure all rostered drivers have a route in the system and in the right delivery area to ensure route completion in a timely and safe manner. You must have the necessary skills and knowledge to make route changes and assignments in the routing software. Training will be provided - judgment is key.
• Light Scheduling - As we continue to grow, you’ll be expected to have a certain level of knowledge related to scheduling and drivers availability. It is important for you to not only have access to the scheduling tools but to learn the use of them and make approved changes if necessary.
• Other job duties as requested.

What we’re looking for:

• 2+ years dispatch and/or logistics experience
• 2 + years customer service experience
• Superior communication skills are paramount - written and verbal
• Strong computer skills. Experience using Microsoft Office products as well as extremely comfortable working with new software/applications
• Experience working with smartphone applications
• Good teamwork mentality: able to build trustworthy and supportive working relationships
• Experience in the transportation/dispatch industry
• Strong logical thinking, analytical skills, and problem solving skills
• Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
• Must be reliable and dependable at all times
• Flexible schedule -ability to work mornings, evenings, weekends

Requirements:

• Valid Driver's License, and a great driving record
• Must have dispatcher experience or equivalent
• Must pass all required pre-employment/post-offer background checks
• Must pick up one On-Call shift per month
• Ability to work weekends
• Age 21 or over, per state requirement
• High school diploma or equivalent

Benefits:

• Employer paid 60% of the total medical insurance premium
• Employer paid 75% of the total dental insurance premium
• Employer paid 75% of the total vision insurance premium
• HSA with match up to $150 per month
• Employee Assistance Program (EAP)
• Paid time off (PTO)
  • 2 weeks accrued annually during the first two years of employment
  • 3 weeks accrued annually after two years of continuous employment
  • 4 weeks accrued annually after five years of continuous employment
• Seven (7) paid holidays per calendar year
• 30 minute paid lunches per working day over 5 hours
• Employer paid $25,000 of basic life coverage
• Optional additional life insurance
• Optional accident coverage
• 401(k) with employer match up to 4%
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off products plus 3-6% in WholesomeCo loyalty rewards for medication purchases

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.

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