Medical Assistant I (Bilingual) Job at Oscar Health
Hi, we're Oscar Medical Group. We're hiring a Bilingual Medical Assistant to join our Virtual Primary Care team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role
As we grow our virtual offering, we're looking for Medical Assistants to assist a Care Team in managing all aspects of a virtual care practice with a patient centered mindset. You'll work with a Care Team of physicians and Advanced Practice Providers (APPs) to provide collaborative care. You will be directly responsible for collecting all relevant medical information from patients both within a virtual visit and asynchronously. You will participate in product/workflow pilots, perform administrative tasks relative to practice and patient needs, and work collaboratively across all service lines.
This is a full-time position requiring 40 hours per week: 8 hour shift falling during business hours 7am EST - 8pm EST, M-F
You will report to the Clinical Operations Manager
This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
The base pay for this role is: $19 per hour. You are also eligible for employee benefits.
Responsibilities
- Provide live video virtual check in and check out support for patients
- Provide live phone and messaging support for patients
- Provide support for your Care Team, including virtual physicians, APPs and RNs
- Plan for each patient's medical needs from initial outreach, care coordination, to resolution
- Help with the order process, including sending requisition forms and coordinating referrals
- Close the loop with providers after referrals are made, including collecting patient notes from providers
- Schedule appointments with patients for follow up care
- Call providers and facilities to clarify information and help solve complex cases
- Coordinate with internal departments to facilitate patient care
- Coordinate with external providers and facilities to ensure patient needs are met (Laboratories, Imaging Facilities, Pharmacies, Vendors)
- Be an active participant with camera on during team meetings, huddles, and rounds
Qualifications
- Medical Assistant Certification
- 1+ year of experience working as a Medical Assistant in a primary care, urgent care or multi-specialty clinic
- Spanish language fluency; must complete verbal and written proficiency exams
- Compliance with all Oscar Medical Group work from home policies (including Internet speeds must be above 25 Mbps at home; must not be a primary caregiver for any dependents during working hours)
Bonus Points
- Experience in a virtual environment
- Experience with startups
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care - an experience made whole by our unique backgrounds and perspectives..
Pay Transparency:
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.
Full-time employees are eligible for benefits including: medical, dental, and vision benefits, paid holidays, paid vacation and sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Reasonable Accommodation:
Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at accommodations@hioscar.com to submit an accommodations request.
- Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.
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