The candidate shall...

• Schedule medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports Primary Care by name processing for appointment and appropriate access to care time frames during allocation of standard appointment types.
• Maintain appointment schedules using a Government computer systems.
• Validate patient eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
• Register patients not already in the computer system such as newborns.
• Maintain accurate and up-to-date patient schedules and logs.
• Utilize the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Validate basic patient demographic information prior to booking appointment for patients. Makes required updates.
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
• Promote consult/referral specialty medical care within the Military Treatment Facility (MTF) or at civilian facilities.
• Provide patients with specific visit instructions.
• Pull any records and file documentation as needed.
• Confirm medical records are available for upcoming appointments on provider schedules.
• Assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to Primary Care managers and/or clinic nurses by using the Government computer system, standard protocols, and individual clinic guidelines as needed.

The candidate must ...

• Possess a current Basic Life Support (BLS) Certification from the American Heart Association
• Have at least six (6) months of experience in a medical office scheduling environment
• Be a fully qualified typist (computer keyboard) with a minimum of 50 WPM (words per minute) is required
• Ability to speak and understand the English language