NSC is currently operating on a hybrid remote/office schedule.

Organizational Background

For 100 years Nationalities Service Center (NSC) has welcomed people from around the globe who seek refuge, hope and opportunity in the Greater Philadelphia area. Our mission is to empower immigrants and refugees to thrive in our communities and pursue a just future. NSC delivers a 360° client experience from early pathways to stability towards long term economic mobility. Our comprehensive and integrated services include housing and community resettlement for refugees, asylees, and victims of trafficking/torture; English language classes; legal protections and remedies; health and wellness; job readiness training and employment placement. Each year NSC serves approximately 5,000 individuals from over 110 countries.

As a 501(c)(3), NSC currently has 100+ full-time and part-time employees. Our revenue mix includes public grants and contracts, foundation grants, individual donations, fee for service, corporate sponsorships, and earned revenue. Headquartered in Center City, Philadelphia, PA, we are currently operating a hybrid-remote office schedule.

Employment at NSC means joining a resilient, motivated, and global team committed to fulfilling our mission and being ready to stand with immigrants and refugees. We believe it's important to cultivate a team that is reflective of the communities we serve, and highly encourage individuals from diverse and global backgrounds to apply.

Position Summary

The Matching Grant Case Manager will provide case management services to all ORR eligible populations within the NSC service area. The Case Manager position will contribute to the client’s early employment and self-sufficiency within 180 - 240 days following program eligibility. In addition, the case manager delivers the highest level of case management services through effectively determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of goals.

The Matching Grant Case Manager position is expected to represent NSC in a professional manner. This position has internal contacts with the entire administrative staff and external contact with clients, visitors, representatives of other social services agencies, and the community. This position has access to sensitive NSC and client information and is expected to handle such information with integrity and professionalism. .

This position will report directly to the Matching Grant Coordinator and participate in department activities as necessary.

Key Responsibilities

• Case management of ORR eligible clients who are enrolled in the federal Matching Grant program. The following services will be provided both in-person and virtually. Maintain consistent contact with enrolled clients throughout their 240 days of services.

• Accurate and orderly documentation of services and client needs, and meeting all deadlines, in case and database records as required by funders and NSC
• Maintain all client finances for the duration of the program
• Actively participate in weekly case meetings and other department, agency, community and provider meetings, as needed

• Attend appropriate workshops, webinars and other relevant professional development opportunities to maintain proper licensure and knowledge of programmatic guidelines and case management skills.

• Communication and coordination with internal and external parties, including the Social Security Administration, Department of Public Welfare, utilities, school officials, NSC’s health team and post arrival service teams. Assist with transportation to external offices, as needed.

Required Skills and Experiences

1.BA/BS degree from an accredited college or university in a related field of study preferred.

2.1-2 years of case management experience working within the refugee and immigrant community. Bilingual skills highly preferred in the following languages: Ukrainian, Swahili, Arabic, French, and/or Spanish. Must also be fluent in oral, written and reading of the English language. Experience with Matching Grant and/or Reception and Placement programs is preferred.

• Basic understanding of NSC’s mission, vision, values, programs and services, and business plan.
• Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.
• Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
• Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
• Adheres to all NSC and departmental policies and procedures.
• Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of goals.
• Ability to effectively interview and engage a client in appropriate programming.
• Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.

LOCATION AND HOURS This is a full-time, in-person position based in our Philadelphia office with potential for hybrid work as team needs allow. Our regular hours are Monday to Friday, 9:00 am to 5:00 pm, and this position requires working occasional evenings and weekends. We have COVID-19 safety protocols in place, and we revisit and update them in accordance with city, state, and federal guidelines.

COMPENSATION The salary range is $45,000-$45,050 commensurate with experience. The benefits package includes generous vacation and sick leave; paid sabbatical leave; summer hours; 77% employer-paid health, dental, and vision coverage; short-term disability, long-term disability, life insurance, 403(b) with an employer match.

HOW TO APPLY
Please submit a cover letter, resume and complete the online application by going to this link - - https://nscphila.org/about-us/careers.