Technology & Salesforce Support Manager – Bangalore, India – CorporateConnections

Established in 2004, CorporateConnections®, a BNI partner company, helps business leaders identify and develop business opportunities in a collaborative environment. Embodying our Core Values, members provide each other with a personalized level of support that catalyzes commerce, nurtures networks, and fosters friendships. Our members generate measurable results through strategic connections, developed through regular structured meetings with select business professionals.

About this Position:

The Technology & Salesforce Support Manager is a new position, created primarily to support the rollout and ongoing support for our customized Salesforce environment in twenty-six countries around the world. The person will be responsible for addressing questions, supporting training, resolving back-end issues, and addressing incoming support requests including passwords, permission, data uploads, and other user needs. This person will need to understand the needs of the business and the users, and be able to make recommendations for how to leverage the platform for mutual benefit, and triage inbound suggestions for enhancements, including translation requests. In addition to Salesforce, this person will also support Microsoft Office permissions and access on an as needed basis.

Required Qualifications:

• Bachelor’s degree in Operations, IT or related field required
• Minimum of 2 years’ experience working as Salesforce System Administrator
• History of providing outstanding client support via excellent response time and oral and written communication skills
• Experience working with sensitive and confidential information
• Demonstrated ability to manage expectations with sensitivity
• Professional business English fluency

Referred Qualifications:

• Salesforce Mobile Publisher App Experience
• Salesforce Developer Experience
• Microsoft Office Administrator experience
• Experience creating/supporting user-adoption plans
• Salesforce Training experience

This role will be a great fit for you if:

• Can build high-performing relationships with various levels in the organization
• Can bring expertise and perspective to the conversation to influence our direction
• Can interact with outsourced Salesforce developers to communicate use case and upgrade needs
• Want to be part of a growing global organization in a high impact role

We are a company that focuses on Building Relationships. With that, we are only hiring for in-person opportunities based in our existing offices.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Learn more at www.corporateconnections.com.

An equal opportunity employer