Experience & Training:

• High School diploma (or GED), 2 years of post-high school education and/or 2-4 years of experience in Guest Services or the Hospitality Industry
• Experience in customer service, cash handling, computerized Point of Sale system, filing, using a multi-line phone system
• Have competency in Microsoft Office Software and the ability to learn ActiveNet Registration Software
• Able to communicate clearly and concisely, both orally and in writing
• Able to follow established policies and procedures

Licenses/Certifications:

• Possession of, or the ability to obtain an appropriate Arizona driver’s license
• Should possess current First Aid/CPR/AED skills and card, or obtain within first six months of being hired

Essential Job Functions:

• Professionally lead, manage and supervise in a comprehensive multi-use recreational center, its facilities, programs, services and staff targeting youth, adults and families
• Responsible for proper facility opening and closing procedures; complete facility and assigned paperwork; conduct daily facility/grounds inspections ensuring guests a clean, safe and positive experience
• Welcome guests to the Kiwanis Recreation Center; initiate and process course registrations, collect guest fees
• Oversee, coordinate and manage the collection of daily receipts and reconcile daily admission fees
• Cheerfully answer incoming telephone calls; forward calls professionally and utilize the “single point of contact” philosophy when directing guests to the appropriate team member
• Fulfill guest requests and inquiries utilizing their knowledge of KRC and the general programs/services of the City of Tempe
• Resolve sensitive guest situations on an individual basis via phone calls, e-mails or personal interactions within the facility
• Leads/coordinates personnel and services while managing facilities in the delivery of these programs to existing guests, families and new patrons
• Maintain strong customer relations between customers and staff while insuring that facilities are clean, safe and in working condition
• Promotes a team philosophy through leading and following in delivering high levels of guest services in a fun and productive team culture, focusing on excellent customer relationships and related services
• Demonstrates knowledge of site specific safety and security measures; practices preventative safety procedures as noted by the City of Tempe and their Supervisor(s); reports all accidents and incidents to their respective supervisor(s)
• Presents themselves professionally according to KRC dress and grooming standards
• Performs other tasks, assignments and duties as assigned by their Supervisor(s)
• Regular and consistent attendance and punctuality are essential to this position
• Be available to work a flexible schedule including weekday mornings, evenings, weekends, and some holidays
• Ability to lift 20 lbs

FOLLOW THIS LINK FOR FULL JOB DESCRIPTION AND APPLICATION:

https://bit.ly/KRCMOD

APPLICATION MUST BE RECEIVED. DO NOT SEND RESUME IN LIEU OF APPLICATION.

Submit Applications to:

City of Tempe

Kiwanis Recreation Center

6111 S All America Way

Tempe, AZ, 85283

For Questions Contact:

MeLinda Nerini / Administrative Assistant II

480-350-5201

Job Types: Part-time, Temporary

Pay: $13.25 per hour

Experience:

• Guest Service/Hospitality: 2 years (Preferred)

Education:

• High school or equivalent (Required)

Working days:

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
• Sunday

Overtime often available:

• No

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