MassHealth is seeking qualified applicants for the position of Manager of Internal Training and Communication. This position oversees the design, development, implementation, and evaluation of comprehensive training plans for all levels of employees within MassHealth Operations and Agency orientation to all new MassHealth hires.

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

• Work closely with management to identify training priorities; develop and evaluate training solutions for a variety of MassHealth operational issues. Collaborate with Communication specialists and all SMEs to provide internal and external communications. Direct, assign and evaluate MassHealth Operations training activity. Oversee planning and development of the content and method of on-the-job and continuing training for new and current MassHealth staff and various outside agencies, providers, and vendors; and oversee the delivery of a variety of training.
• Write and/or review, edit, and approve written and on-line training material and case studies for all aspects of the wide range of complex and continuously evolving MassHealth and ACA programs, policies, procedures and systems. Assess curriculum to ensure validity, uniformity, and clarity.
• Manage and direct training activities. Evaluate the agency’s training needs with HR and MECs, career trajectories, and management consultation.
• Supervise and deploy a training staff of eight (8); evaluate and assign training requests to individual trainers; motivate staff to achieve targets and standards; monitor and evaluate individual trainings; and annually evaluate the training program and the performance of the training staff. Provide training metrics and reports on gaps. Responsible for developing customized and collaborative instruction programs to meet specific agency requirements. Create training guides and department office procedures. Establish training methodologies that are both effective and purposeful for the workers and trainees. Analyze the strength and weaknesses of employees.
• Advise MassHealth senior leadership on matters that impact MassHealth members and providers.
• Identify and implement process improvements to enhance quality and efficiency and achieve budgetary savings; develop metrics and reports to assess performance and inform decision-making.

TO APPLY:

Please upload both your Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

About MassHealth:

The mission of MassHealth is to improve the health outcomes of our diverse members, their families, and their communities by providing access to integrated healthcare services that sustainably promote health, well-being, independence, and quality of life.

For more information about our agency and programs please visit: www.mass.gov/masshealth

Pre-Hire Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!