Position Title: Customer Service Representative

Position Summary:

The Customer Service Representative is the first point of contact for our customers. The Customer Service Representative will field all guest inquiries, guide them through all of our product options, and assist in customizing and placing orders. This individual will be the primary contact and serve as the lead for planning and coordinating special events including private and corporate functions, press events, charitable donations, weddings, party favor orders, parties and other events.

We are seeking a responsible individual with customer service experience for the position of Customer Service Representative. The candidate must have a great work ethic, good communication skills, a positive attitude, and the ability to work in a fast pace environment. In this role, you are responsible for creating a spirit of hospitality.

It is critical that this individual has strong product knowledge in order to make appropriate recommendations to clients based on the type and purpose of their function, location and time planned to host the event. Our fast paced environment requires someone who is sharp, poised, and exhibits excellent communication skills with the ability to uphold grace under pressure. This position requires the highest possible level of meticulousness, organized work flow and dedication to deliver an excellent customer experience.

Principle Duties:

· Answers telephone in a friendly, professional manner and direct incoming phone calls.

· Places orders for customers.

· Assists customers in selecting baked goods to suit their special occasion. This may involve directing or steering customers in a different direction than they originally reached out to us for.

· Tracks order information in the database.

· Monitors “special” orders to ensure they are executed smoothly.

· Coordinates “special” orders with our production team.

· Works closely with store-level management team to delegate responsibilities associated with “special” orders.

· Handles logistics and transportation/delivery of orders, including event props.

· Ensures we have the appropriate props and special supplies for all orders/events.

· Works events when necessary.

Physical Requirements of Customer Service Representative:

This position requires standing and walking for periods of 2-5 hours without a rest break. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required.

Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: One location

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