Junior Firewall and Network Engineer

Ascend Technologies is a Managed Services Provider who enables business growth with innovation and technology. We help clients make IT investments with confidence, eliminate threats, meet the needs of the business, and optimize user productivity. We are growing together because we have built a team of people that keep our commitments, create open, two-way lines of communication.

Ascend Technologies is currently seeking a Junior Firewall and Network Engineer who can provide operational support for LAN and WAN technologies such as switches, routers, VPN boxes, and circuits. In addition to support, you will be strongly involved in building and configuring network infrastructure and security solution components for clients. This individual will ideally have a passions for both technology and problem solving, and is comfortable working in a fast paced environment. We are also looking for someone with strong analytical skills and is able to efficiently managed multiple tasks.

Fully remote candidates will be considered for this role.

Responsibilities

• Performs network implementation services in conjunction with infrastructure teams.
• Follow established development processes and standards for all work. Identify and propose improvements to the processes and standards as necessary.
• Serve as a subject matter expert in complex projects with minimal supervision or guidance.
• Manage vendor and/or product provisioning, procurement, and delivery of LAN and WAN hardware, and delivery of data services.
• Participate in development of architectural strategy, including technology standardization and modernization of data centers, enterprise and disaster recovery of network infrastructures.
• Manage and troubleshoot wireless infrastructure including Cisco WLC, Prime Infrastructure, Meraki, and other vendor technologies based on client needs.
• Ensure system availability, redundancy, security, and performance of network equipment and functions.
• Produce engineering and installation plans to support new initiatives as well as prepare reports and documentation on the existing network configuration as required.
• Provide work estimates for project and support scoping activities.
• Provide expert level escalated troubleshooting for complex network support issues.
• Assist with vendor escalation management and support case resolution.
• Problem management, diagnosis, escalation, tracking and resolution.
• Perform traffic engineering analysis on network facilities.
• Assist in compiling training materials to support operational requirements, including hosting knowledge transfer sessions or similar for junior team members on topics related to network technologies, and acting in a mentorship capacity.
• Report project status regularly.
• Act as a resource for infrastructure projects for data network design, development, and implementation.
• Establish and maintain good working relationships with clients.
• Participate in on-call rotation as part of the Team

Skills and Experience

• Bachelor's degree or higher in Computer Science, Information Technology, Management Information Systems, or related STEM degree program.
• Minimum Network Engineer experience of 3 years MSP experience is preferred.
• 4 years’ minimum of similar work experience in a client facing role.
• Minimum 2 years of architecture and project experience supporting and implementing network infrastructure.
• High level knowledge on the deployment of network and voice technologies.
• Ability to perform traffic engineering analysis on network facilities.
• Knowledge of network equipment including Cisco/Fortinet routers, and switches and controllers/APs.
• Knowledge of network protocols, technologies, services, and monitoring tools.
• Maintain and update system and network documentation.

• Fluent and demonstrated experience of routing protocols to include: BGP, MPLS, OSPF, EIGRP, VRF, OTV and QoS.
• Engineering-level working experience with Cisco IOS and/or FortiOS including configuration and troubleshooting.
• CCNA/CCNP/NSE4 or equivalent working experience.
• Willingness to learn new technologies
• Manage multiple tasks in a fast-paced environment
• Upbeat, friendly demeanor and strong customer service skills

This is a full-time position. We provide our team a generous benefits package. We offer medical (Aetna), dental, vision, life & disability insurance, flexible spending accounts, voluntary accident and illness coverage, legal services, and 401k w/employer match. Ascend also extends a flexible time off policy to provide employees a healthy balance of life's demands.

Ascend Technologies is an equal opportunity employer. We believe prosperity is driven by the diversity of our employees. We celebrate authenticity and provide a safe and inclusive environment for all. We look forward to reviewing your application and thank you so much for your interest.

Thank you,

Ascend Technologies Recruiting Team

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