At Aspen Grove Landscape Group, we have redefined what it means to be a national landscape organization. We ve brought together the best commercial landscape providers from around the country to form a unique organization with a different perspective. Instead of a one-size-fits-all approach, with Aspen Grove, you get local specialists that concentrate on the specific needs of your particular environment. Combined with the support and resources of a large, national organization, Aspen Grove gives a whole new look to landscape management.

Aspen Grove provides world-class commercial landscape maintenance and snow removal services to local, regional, and national customers. Our local teams maintain their individuality, grow their businesses, and focus on providing safe, professional landscape services to their clients. With Aspen Grove you get the support and resources of a national organization with the personal touch and regional expertise of a local company. This ensures that no matter which Aspen Grove company you work with, you ll have peace of mind knowing that the job will get done right every time.

James River Grounds Management, an Aspen Grove Company, offers the full package of landscape-related services. With the resources to combine landscape design/installation and the accompanying maintenance services, we offer you greater flexibility and cohesiveness at a more cost-effective price than if you were dealing with individual contractors. Our core offering is to effectively manage the full landscape program so that property managers can rest easier knowing that one of their most expensive assets is being managed properly. We understand that our clients have limited time for site visits and coordination of contractors. Through pro-active communication, attention to detail and customer centered focus, we achieve an effective and meaningful partnership with our clients.

Job Title: Enhancement Manager

Job Overview:

This position is responsible for effectively managing a variety of landscape enhancement projects. Enhancement Managers generally work with the Client Management teams to assist with designing, quoting and then executing approved jobs. Enhancement Managers will lead teams that generate a minimum of $1M annually in enhancement revenue and are responsible for training and developing enhancement teams and ensuring a safe work environment. In some offices, Irrigation Management will also fall under the responsibility of the Enhancement Manager. This includes scheduling, time review and monitoring revenue. This position reports to the Branch Manager.

Essential Functions and Responsibilities:

• Support company vision, policies, procedures, safety / training programs, perform accordingly and pass along to other employees.
• Train employees in proper horticultural practices.
• See that completed jobs reflect original design and client s expectations.
• Communicate effectively with clients after the job is completed to ensure their expectations are met,
• Inform supervisors of problems and changes concerning their properties in a pro-active, timely manner via phone, office meetings, site visits, weekly reports, etc.
• See that client/supervisor s requests are responded to in a timely manner.
• Evaluate the performance of crew leaders and crew members regularly, and recommend for advancement.
• Ensure that all equipment is maintained and operated in a safe manner.
• Work with Client Management and Operations Managers to identify enhancement opportunities and establish long range plans for sites.
• Work with Business Development and Client Management team on front-end sales process to maximize enhancement/irrigation pipeline.
• Assist Client Managers in designing and selling work to clients.
• Provide alternative and creative solutions to problems.
• Develop and maintain schedules for Enhancement/Irrigation crews on all jobs, coordinate manpower, equipment and materials in advance.
• Monitor total hours worked by crew and services performed to ensure quality and profitability for each job completed.
• Complete billing paperwork and update spreadsheets for revenue forecasting and tracking.
• Monitor job cost reports regularly and report back to crew to increase productivity and job efficiency.
• Provide accurate and timely paperwork flow from field to office.
• Provide long and short term planning for maximum efficiency and goal forecasting.
• Creating simple designs / sketches and estimating cost, plant list etc.

KPI s:

• Crews working safely and efficiently in accordance with the Company standard.
• Enhancement/Irrigation goals established for branch are met.
• Quality jobs completed on time within the budgeted hours.
• Crew leaders working at a high level with an emphasis on accountability.
• Clients satisfied with the outcome of projects.
• Client Management and other support teams are communicated with clearly and regularly.
• Equipment is maintained at appropriate intervals and kept in good working order.
• Critical field best practices are understood by all team members and followed on a consistent basis.
• Employees are being developed in accordance with the appropriate HR processes.
• Viewed as a motivated, thoughtful, willing, positive team member by others.
• Teams demonstrate an adherence to company policy on proper use and care of equipment.
• Safety inspections 100% complete and 90% pass rate or better.
• Enhancement Sales of $1M or better.

SKILL REQUIREMENTS:

• High School degree required. Associates or Bachelor s Degree desirable.
• 2-4 years of experience as a supervisor/manager with proven ability to train, nurture and develop employees and determine leadership skills in others. General knowledge of irrigation systems & turf management programs.
• Must have landscape design experience and capabilities with the ability to sell landscape enhancements and deal directly with customers.
• Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work and perform several tasks concurrently with ease and professionalism.
• Exceptional problem-solving skills.
• Ability to work independently with a high level of accountability and responsibility for all activities of self and team.
• Strong interpersonal and communication skills, with the ability to effectively communicate to all levels of leadership, team members and clients both verbally and written. Strong presentation capabilities.
• Must be able to maintain confidentiality and trust when dealing with difficult, sensitive and confidential issues.
• Strong working knowledge of computers with proficiency in Microsoft Outlook, Word and Excel. Experience with Aspire a plus.
• Travel required between client work sites, as well as other operational sites. Occasional travel to facilitate training may also be required.
• Valid driver s license with a reasonably clean record.

Physical Requirements:

Individuals must be able to perform the essential functions of the position with or without a reasonable accommodation. Individuals with a disability who desire a reasonable accommodation should contact the ADA Coordinator at 1-800-248-8733, ext. 1339.

An Equal Opportunity Employer, including disabled and vets.