PlanITROI Overview: Since 2001, PlanITROI has been providing Global IT Asset Disposition (ITAD) to organizations, committed to preserving the highest levels of environmental responsibility and data security while changing lives with their retired computing devices. PlanITROI’s mission is to help " Close the Digital Divide with Affordable Technology" from our clients returned and retired computing & mobile devices. PlanITROI leverages the circular economy to do social good, by turning Clients’ returned, retired, and idle IT devices (PCs, laptops, Chromebooks, smartphones, tablets, etc.) into recertified, affordable technology solutions sold direct and through the largest retailers in the world!

ITAD Operations Manager Overview: The ITAD Operations Manager will be responsible for building, growing and leading a team of "A" players to scale our Operations Department. You will continue in developing the process, strategy and roadmap to meet and exceed SLA’s and production requirements while reducing costs by improving efficiencies. The Operations environment consists of managing Receiving, Production, Repair, CKB, Parts, Finished Goods, E-Comm, Logistics and Customer Service. The Operations Manager will need to be a proactive “Team Player” We are seeking an experienced Operations Manager who is skilled at running day-to-day operations in Remanufacturing ITAD Products (AIO, Chromebooks, Notebooks, PC, Servers, Smart Phones, Tablets and Work Stations) and or Consumer Electronics. This is a “hands on” management opportunity in a fast-paced environment and will report direct to our Chief Operating Officer .

Responsibilities:

• Provide daily guidance on the Production floor for all employees interacting with supply, production, inventory and processes
• Manage and track inventory back-log to achieve all internal and client processing SLA’s
• Ensure all product is in the correct location and guidelines are followed
• Identify and track Operations statistics and metrics which verify continual improvement in quality and efficiency
• Ensure timely reporting to all internal departments on agreed upon statistics (units received, production repair, untested aged, aged, waiting parts, etc.), as well as, any additional agreed upon reports or those requested by management or corporate clients
• Development and ongoing management of the Non-SN & SN Inventory -Warehouse functions
• Assist Inventory Control and Production areas with their daily needs, questions and issues, as they arise
• Create and maintain physical areas for inventory storage, placement and staging (organize areas, make space for incoming products, combine products)
• Communicate with Sales and eCommerce team to build product to the correct specifications
• Forecast required parts required to refurbish inbound product based on data history
• Manage Quality Control team to ensure quality of finished goods meets company standards
• Manage Repair failed Units from Production/QC
• Become a subject matter expert in our QEHS Management System, ensure the operations are run in compliance with RIOS, R2, and OSHA standards, and lead the team through certification audits
• Manage third party service providers in testing, wiping and imaging software - maintaining top technology and efficiency

Requirements & Experience:

• Degree in Engineering or Production Management experience within Remanufacturing/Computer Hardware/IT Services
• Experience building & leading a Production team of “A” Players in refurbishing computers & consumer electronics
• Experience in managing third party service providers in testing, data wiping and imaging software
• Experience in in computer hardware, consumer electronics & data security
• Logistics experience including “Pick & Pack” & Shipping (eCommerce is a plus)
• The ability to delegate within control limits and measure results
• Proactive, problem solver and strategic thinker with outstanding written & oral communication skills on all levels
• Black Belt Six Sigma/ Lean Manufacturing Certification & Training
• Experience with Server & Network Infrastructure/Troubleshooting
• Advanced proficiency in Microsoft Office including Excel & Outlook
• Bilingual is a plus

PlanITROI Core Values

• Driven & Confident
• Think Win/Win Always
• Own IT/Solve IT
• Personal Growth Leads to Professional Growth
• Innovate & Change the World
• Proud to be Part of the PlanITROI Family

Visit our websites for more information: www.PlanITROI.com , www.DigitalDreamsProject.com , www.DealPlanIT.com

“PlanITROI is an equal opportunity employer. We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws."