IT Technician Job at The Estate Yountville
The Estate Yountville Yountville, CA 94599
Yountville, CA
Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!
This position reports to the on-property IT Manager and works with them along with the parent company’s IT team. This position is entirely on-site – local applicants or applicants willing to relocate only.
ESSENTIAL JOB RESPONSIBILITIES
- Be a ‘hands on’ technologist that will provide technical support to both our internal team and our guests for various issues
- Supporting Microsoft Office 365 and the Microsoft Office suite of applications
- Handling Active Directory account provisioning and setting up group permissions
- Building and configuring PCs and laptops as well as loading software
- Running and terminating infrastructure cabling between workstations and communication closets
- Responding to user calls and emails to troubleshoot reported problems and taking necessary steps to resolve the issue
- Assist users with Operating System issues, desktop software and network/local printer issues
- Collaborate with the IT Manager to troubleshoot and resolve ad-hoc incidents with hardware, software when needed
- Administer email, team collaboration platform, and anti-virus systems
- Setup of peripherals and components when necessary
- Help set up audio/visual components for in-house and guest events.
- Assist with troubleshooting Property Management Software (PMS) and Point of Sales (POS) software
- Assist with troubleshooting an on-premises VoIP solution
- Keep track of IT supplies and equipment
REQUIRED QUALIFICATIONS
- Bachelor’s Degree with 1-2 years’ experience
- A flexible, can-do attitude with customer orientation and strong dependability
- Reliable, punctual, well-organized, self-motivator who works well alone and with others
- Experience with Windows 10 computers.
- Understanding of networking concepts: DHCP, DNS, LAN/WAN, TCP/IP, VoIP, PoE, etc.
- Excellent oral and written communication skills in English
- Customer-oriented and cool-temperament
- Able to work in a mixed hospitality/office environment
- Experience working within hospitality
- Knowledge of Oracle Opera Cloud PMS
- Knowledge of Oracle Micros
- Experience working with MFA and RMM solutions
Schedule:
Full-Time, Wednesday-Sunday or Saturday-Wednesday, 8:00am-5:00pm
The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)
https://www.theestateyountville.com/
PM22
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