IT Service Technician III
Evadale, TX
6 Months

Interviews Are Required
TAPPiSAFE Training is needed (see link below)
Monday to Friday, hours will be discussed during the interview

https://www.tappisafe.org/tappisafe-basic-orientation/

Career Opportunity

As a member of the client's IT Operations and Global Support Organizations IT Field Services Group, you will be responsible for end-user application & hardware support including PC workstations, printers/drivers, advanced network and telecom troubleshooting, server support and level II resolution of incident tickets while operating in a 24x7 manufacturing environment.

In addition, you will provide advanced desk-side support, interfacing with a diverse user community in a variety of office, laboratory, and production equipment locations. This will include installation, maintenance, troubleshooting, support, and control of critical technology infrastructure.

How you will impact ***
As a member of the Field Services North American Team, you will provide hands-on support for Microsoft Windows & Apple operating systems, Microsoft Active Directory and directory services, smart phones and wired/wireless network solutions. As the on-site 2nd Level Support group you will called on to perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installing, maintaining, troubleshooting, supporting, and controlling critical business and IT infrastructure and applications.

Work in an ITIL-compliant, Change Management environment, maintaining both personal and team SLA compliance.
Troubleshoot hardware and software problems and create innovative solutions.
Perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installation, maintenance, supporting, troubleshooting, and control of critical infrastructure
Install common and standard software and hardware peripherals.
End user device OS Imaging and Asset Management responsibilities
Assist with end-user questions, problems, and training.
Configure and troubleshoot Android, iOS, & Chromium OS based mobile devices and related services
Work primarily with technology assets including: single-user & networked desktop & laptop clients; desktop & network printers; application & network servers; network switches & cabling; process control clients; small databases; smart phones and other technology assets.
Participate in an on-call duty roster with a weekly rotation of 24x7 coverage as required by business unit operations.
Duties may include loading and configuring client software as well as testing and applying required patches.
Provide support for staff training, continuing education and professional development.
Participate in technology field trials.
What you need to succeed

Technical School Degree plus experience and technical certifications is acceptable
Minimum 2 years proven PC/LAN experience required
Advanced knowledge of Microsoft Windows and Office products including O365, Word, Excel, Access, and PowerPoint.
Knowledge of local area network computing, including Ethernet, Cisco, Windows, and TCP/IP.
Advanced knowledge of Microsoft Support Tools, SCCM, PXE, and ServiceNow.
Proven capability of providing 2nd level support troubleshooting networking components used in a high availability computing environment utilizing a multi-layer network topology within a multi-campus configuration.
Candidate will be directly responsible for imaging and configuration of all end user devices include, PC, VMU, tablets and wireless devices.
Support providing maximum uptime and peak performance of local area network and associated peripheral hardware.
Demonstrated ability to analyze and resolve complex hardware and software problems that require in-depth troubleshooting skills to determine root cause.
Ability and willingness to work in complex manufacturing environments.
Must be able to work and function on a high availability team in a 24x7 on-call rotation and respond on-site within thirty minutes.
Ability to deliver results with limited supervision and self-direction
Participate in technology field trials.
Team player, with strong interpersonal skills
The position requires frequent lifting and moving of computer equipment as routine and somewhat repetitive tasks. The candidate will need to be capable and demonstrate the ability to lift a minimum of 50 pounds on a regular basis.

Job Type: Contract

Salary: $21.00 - $22.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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