Purpose of function:

As an all-round IT support engineer, you are responsible for ensuring that employees can make optimal use their workplace, the IT-Systems and networks and you are involved in providing 1st and 2nd line user support in solving IT issues. You are also responsible for a complete and correct incident administration that you keep up to date with the help of a registration tool. Within this role you are present 50% of the time for local IT on the work floor.

Core Tasks:

• Provide support with the user’s desktop environment, monitors and docking stations.

• Provide support with applications like, Citrix Sharefile, Zoom and standard applications like MS Office and printers.

• Tracking and handling first and second line IT Issues

• Transfer incidents to Global IT, external suppliers and monitor and follow up on progress

• Ordering, reinstalling, configuring and delivery of software and hardware

• Creating and managing User Accounts within the applications

• Installing and keeping applications up to date

• Setting up and support video conferencing

• Guiding and supporting IT projects

• Technical adjustments in the IT Infrastructure

• Drawing up procedures and documentation

• Act as a contact person in consultation in the event of incidents

• In the absence of colleagues, if necessary, will also coordinate the tickets and the daily consultations are part of the tasks

• Eyes and ears for Global IT

Education requirements and job experience:

• Associates degree or equivalent experience * At least 3 years’ experience in IT environment * Knowledge and experience with MS Server 2012, Active Directory, DNS, DHCP VMWare/Hyper-V, RDS, Exchange * Knowledge and experience with MS Windows 7/10, MS Office and SharePoint * Knowledge of Virtual Desktop Infrastructure (VDI) * Knowledge of computers, servers (Cloud), networks, routers, and switches * Extensive knowledge of IT, both in terms of hardware and software * Microsoft 365 Fundamentals Certification * Knowledge and experience with (application) Virtualization, RES is a plus * Experience with ITIL is a plus.

Job Types: Part-time, Contract, Temporary, Temp-to-hire

Pay: $25.00 - $30.00 per hour

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Canton, OH 44710: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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