This position is based at our Ready Roast location in Madera, CA.

The Company

Ready Roast along with Hampton Farms is the leading In-Shell Peanut Company in the US. We are also a leading producer of other types of nuts and nut butters for the retail and commercial markets. You can find our product in most grocery stores and major league baseball stadiums. We distribute under the Hampton Farms brand and are also a leading private label manufacturer.

Job Purpose

• The IT Specialist will provide hands-on network and end user support for Ready Roast Nut Co. in Madera CA. As Information Technology Specialist, reporting to the Director of IT, you will provide support for deployment and maintenance of system hardware, operating systems, and applications. Provide organization-wide service request management, service request escalation and day-to-day technical support. Provide analysis and resolution planning for detected issues and seek appropriate resolution to meet the goals of the department or organization. Responsible for performing a variety of technical duties related to system maintenance and operations. Perform research and analysis to provide resolution for technical issues related to the network.

Essential Duties and Responsibilities

• Assist with help desk calls, scheduling, and tickets for internal users
• Maintain good notes while diligently updating ticketing system
• Under IT staff guidance, perform computer imaging, staging and installation
• Troubleshoot problems reported by users
• Maintain network and system security
• Analyze and isolate issues
• Monitor networks to ensure availability to users
• Evaluate and make recommendations to optimize system's performance
• Identify user technical needs
• Administer desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment
• New user set up / removal of terminated users / Process Review
• Troubleshooting issues through contact with vendors as needed
• Telecommunication provisioning and troubleshooting
• Participating in implementation projects
• Other duties as assigned

Education and/or Experience

• Good working knowledge and experience with basic network infrastructure components, such as switches, routers, and firewall, phones, smartphones, software deployment
• Excellent troubleshooting proficiency and customer service
• Strong planning, reporting, and organizational skills
• May require working nights and weekends
• Must be legally allowed to work in the U.S.

Competencies

• Analytical
• Continuous Learning
• Job Knowledge
• Use of Technology
• Problem Solving
• Project Management
• Adaptability
• Dependability
• Quality
• Communications
• Reasoning Ability
• Exceptional Interpersonal skills
• Team player
• Treats everyone with respect and dignity

Benefits

• Health Insurance
• Life Insurance
• Disability
• Vision
• Wellness
• Flexible Spending Account (FSA)
• Employee Assistance (EAP)
• Employee Referral (ERP)
• Tuition Assistance Program
• Teladoc
• 401K Match
• Paid Vacation and Personal Days
• Paid Holidays
• Bereavement Leave
• Military Leave
• School Leave
• Jury Duty Leave

Core Values “Equip”

• Environment
• Quality
• Understanding
• Integrity
• People

Application Process

• This job is contingent upon satisfactory completion of reference checks, education verification, pre-employment drug screening, and a criminal history check.

EOE - Equal Opportunity Employer

For Additional Information Visit: www.hamptonfarms.com OR www.readyroast.com

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Software troubleshooting: 2 years (Preferred)
• Network support: 2 years (Preferred)

Work Location: In person

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