Information Technology Specialist

Summary

The IT Specialist serves as the key contact for the day-to-day operations of Crawford Hoying's computer

systems and for ensuring that all IT systems are functioning effectively. This individual will also manage the

relationship with our third-party IT support services provider and will serve as the front-line support for staff

members' technical issues. A highly professional tone, appearance, and manner is both expected and

required, including calm, effective, and tactful communication in person and while on the phone. Duties vary

in scope, requiring significant judgment and experience to successfully accomplish tasks with limited direct

supervision. This position is based in the corporate office but may require driving to other company locations

from time to time.

Job Responsibilities (responsibilities may include but are not limited to the following)

• Lead computer support service delivery and system standards across the company

• Implement, document, and maintain the IT policies and procedures as defined by leadership

• Monitor the relationship with our third-party IT support services company to ensure timely and complete

resolution of helpdesk tickets, as needed

• Provide first-level maintenance of facility infrastructure, including the support of servers, network systems,

and relative applications

• Triage problems in an effort to assign and manage external resources and to ensure timely resolution of

all support issues

• Set up computers and workstations for new employees; update and maintain equipment for existing

employees

• Install and maintain peripheral devices, including printers, network hardware, and other equipment

• Analyze the business requirements of all departments to ensure their technology needs are being met

effectively

• Maintain security procedures to ensure company data and systems are secure

• Manage inventory procurement, including identifying, ordering, tracking, storing, and replacing computer

equipment in accordance with the enterprise refresh strategy

• Provide employees with basic training in the proper use of their provided hardware and software and

peripheral systems

• Work with HR to setup and maintain the accounts, user rights, and system access for current, future, and

former employees

• Stay current regarding new technologies, standards, and techniques

• Perform other duties as assigned

Performance Objectives (objectives include but are not limited to the following)

• The 7 Core Values established by Crawford Hoying to maintain its desired culture

• High-quality customer service and personal interactions at all times

• Patience when interacting with team members of various skill levels and experience

• Prompt response times, professionalism, and setting clear expectations when communicating

• A willingness to take on projects and learn a variety of concepts, practices, and procedures

Preferred Knowledge, Skills, Education, and Experience

• At least 3 years of experience in user technical support and IT systems maintenance

• Exceptional customer service skills and an ability to develop a rapport with coworkers

• Excellent working knowledge of computers, basic networking, and related systems

• Project management skills, including planning, organizing, and coordinating tasks

• Ability to respond to inquiries quickly, professionally, and tactfully

• Excellent written and verbal communication skills

• Strong analytical, organizational, problem-solving, and multitasking skills

• Expertise with Google Workspace, Microsoft Office, Dropbox, and the Adobe Suite of software

• Self-starter mindset and an ability to handle multiple tasks and deadlines with minimal supervision

• Associate's or bachelor's degree in computer science or equivalent experience preferred but not required

• Valid driver's license

Work Environment

The IT Specialist works at the corporate office and interfaces with external and internal customers and vendors

throughout the day. Occasionally, this individual may need to travel to other company properties within the

workday. The hours for this position are typically 8:00 am to 5:00 pm, Monday through Friday. The IT Specialist

must be available to work extra hours when important projects present themselves and must be available to

work an extended schedule as needed. The IT Specialist should be flexible and readily available depending

on the needs of the company.

Reporting Structure

The IT Specialist reports to the Vice President of Corporate Operations.

Physical Requirements

The IT Specialist's physical condition must be sufficient for the consistent and successful completion of the

responsibilities defined for this position. This position frequently requires standing, walking, sitting, reaching

with hands and arms, and lifting up to twenty-five pounds. The IT Specialist must be able to drive during the

course of work