• The IT Service Desk Technician provides technical assistance to computer users, answers questions; resolves computer problems for clients in person, or via telephone or electronically; provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Each position applied for must be located within 1 hour of MIAMI.
• Applicant must live within a One hour drive of the regional HHS office in the event on-site training at the regional office is required.
• Working knowledge of Office 365 Suite, OneDrive, Adobe, Browsers, WinZip, Microsoft Teams and McAfee is strongly desired.
• Previous experience or use of ticketing systems such as DASH to manage tickets, inventory and track issues is desired.
• Knowledge of Active Directory.
• Use of MECM to manage devices on the network via Remote Assistance running scripts, etc.
• Testing and assessing issues related to computer software and hardware, including operating systems.
• Documenting user requests and also update client trouble tickets with the current status of the issue.
• Maintenance of computer networks, hardware, software, and other equipment at regular intervals.
• Technicians should communicate well with non-IT people within or outside the company.
• Finally, they need to have the capability to make informed decisions quickly.
• Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
• Handle issues independently and alongside a team of technicians.
• Test new hardware and software and deploy the installation of all computers and mobile devices, keep users informed about the status of their tickets/requests, and confirm the resolution of client issues.
• The IT Service Desk Technician is the single point of contact for customers to obtain technical support.
• Install, assess, troubleshoot, maintain, and upgrade computers and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.
• Create appropriate support documentation in a bid to help all users quickly troubleshoot all of their problems.

The candidate is expected to work remotely but be within 1 hour travel time to the regional offices.

***Pre-Employment drug screening required

***Must be able to pass a Federal background to include credit worthiness

***HHS OIG Security Clearance a PLUS

Job Types: Full-time, Contract

Pay: $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• AWS: 2 years (Required)
• Software troubleshooting: 2 years (Required)
• IT support: 2 years (Required)

Work Location: Hybrid remote in Miami, FL 33136

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