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We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you

Job Title: IT Service Desk Tech

Position Type: Contract

Location : Phoenix, AZ - 2444 W Las Palmaritas Dr.

Duties: LEVEL 1 – Entry-level role; Performs job functions under close supervision or peer review

Provides technical support to resolve computer problems for customers in person, via telephone or from remote location.

Answer and record IT support calls in support database

Provide tier-one support for service desk calls

Conduct initial research and documentation of calls

Troubleshoot and resolve routine computer, laptop, thin client, printer and Local Area Network problems or escalate

Analyze information and evaluate results to ensure appropriate resolutions to problems

Initiate call escalation when scope of call falls into IT Technical Services

Assist in supporting the IT technical support library

Refer software problems or defective product information to lead when necessary

Create and tailor reports from Help Desk tracking system for all dependent departments

Provide information to management and co-team members by telephone, in written form, e-mail or in person

Responsible for completion of assigned projects including meeting deadlines; provide documentation for procedures

Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.

The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

Perform all other duties as assigned

Skills: Required Job Skills

• Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones

• Advanced PC proficiency

• Basic proficiency in spreadsheet, database, flow charting, and word processing software

• Working knowledge of WSUS

• Working knowledge of AD (Active Directory)

• Advanced knowledge of computer operating systems

• Knowledge of Application Virtualization (App-V)

• Knowledge and experience with XenApp

• Knowledge and experience with XenDesktop

• Knowledge and experience withn profile mananagement

Required Professional Competencies

Strong analytical skills to support independent and effective decisions

Ability to document, research, track, and resolve user inquiries and problems

Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints

Perserverance in the face of resistance or setbacks

Effective interpersonal skills and ability to maintain positive working relationship with others

Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

Demonstrated ability to stay current on software trends and innovations

Ability to maintain confidentiality and privacy

Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data

Preferred Job Skills

• Knowledge of HIPAA regulations

• Advanced proficiency in spreadsheet, database, flow charting, and word processing software

• Advanced Knowledge of WSUS

• Expert knowledge of computer operating systems

• Advanced knowledge of active directory

Preferred Professional Competencies

• Advanced systems research and analysis expertise

• Impeccable project management skills

• Solid technical ability and problem solving skills

• Knowledge of internal departments and operations

Education: Required Work Experience

1 year Experience troubleshooting hardware, software and networks, in a windows environment Required Education

• High-School Diploma or GED in general field of study

Preferred Work Experience

3 years Experience troubleshooting hardware, software and networks, in a windows environment

Preferred Education

• Bachelor’s Degree in Computer Science, Information Systems, Business, or related field

Preferred Certifications

• Microsoft MCSA, MCSE, MCSM Certification, or exams toward certification

• Certifications: CCA, VCP, MCSA, MCSM

Skills and Experience:

Required Skills:

ACTIVE DIRECTORY

BUSINESS REQUIREMENTS

CHARTING

DATABASE

DOCUMENTATION

Additional Skills:

HIPAA

MENTOR

OPERATIONS

SCANNER

SERVICE DESK

TELEPHONES

VIRTUALIZATION

WORD

XENAPP

XENDESKTOP

CCA

DATABASES

HELP DESK

IT SUPPORT

MCSA

MCSE

MICROSOFT WORD

PROBLEM SOLVING

PROJECT MANAGEMENT

TECHNICAL SERVICES

TECHNICAL SUPPORT

TELEPHONE

THIN CLIENT

If you believe you are in the job market or interested in making a change, please email me the resume along with contact details on or give me a call at 201-645-3513.

Job Type: Contract

Salary: Up to $27.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Phoenix, AZ 85021: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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