IT Manager Job at Loews Hotels & Co.
Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.
Essential Functions and Responsibilities:
Perform tasks necessary to ensure the efficient operation, availability and security of all user endpoints, servers, printers, UPS devices, network devices and telephony Infrastructure.
- Perform monitoring, analysis, troubleshooting, and corrective actions for O/S and application patching and Anti-Virus protection updates to all property user endpoints and servers.
- Provide lead support for data and telephony device connectivity to an enterprise local and wide area network. Devices to include IP telephones, printers, cameras, user endpoints, wireless access points, and servers.
- Maintain an accurate, up to date inventory of all hardware, software and licenses
- Maintain training programs to increase user knowledge of systems, use of systems and to ensure a high degree of computer proficiency among end users.
- Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintain current system images of all server level endpoints. Perform restoration on local servers to ensure data is protected and functional.
- Provide subject matter expertise for hotel business technologies to include POS, High Speed Internet, FTG/VOD, Telephony and PMS interfaces. Ensure maximum uptime of all equipment and services
- Maintain cleanliness and excellent condition of equipment, MDF, IDFs and work areas
- Partner with Regional IT Leadership and Corporate IT Teams –
- Planning and coordination of all IT projects, preventive maintenance, and system upgrades
- Review of IT Operating and Capital Budgets
- Provisioning of user roles, rights, and access to business applications
- IT Equipment Disposal
- Engage Vendors and IT Teams to identify, diagnose and resolve all business systems incidents and problems.
- Assist with the management and control of departmental budgets to ensure effective budgeting and cost controls are implemented
- Develop and maintain relationships with technical vendors, 3rd party business partners and service providers. Ensure service providers perform to contractual SLAs and service obligations.
- Interface and communicate effectively across all peer groups for both application and technical areas
- Provide oversight for incident, change management and control
- Ensure compliance with all corporate policy & procedures and legal requirements related to Hardware & software installation, use and licensing agreements
- Respond to administrative requests and responsibilities in a timely manner
- Demonstrate a proactive approach towards work activities
- Ability to work flexible schedule to include weekends and holidays
- 24X7 availability in the event of a critical systems failure having an impact on hotel revenue or guest service
Required:
Knowledge of Server Infrastructure - Hardware and Software
- Knowledge of User Endpoints, HW /SW – Desktops, Mobile Device and Peripherals
- Knowledge of Networking systems to include switches, routers and Access Points.
- Knowledge of Windows Operating Systems and Services to include Directory Services, DNS and DHCP
- Knowledge of PMS and related interfaces
- Knowledge of Retail and F&B POS Systems
- Excellent problem and resolution skills
SKILLS / EXPERIENCE - PREFERRED
- Virtualization and Hyper Converged Technologies.
.EDUCATION / CERTIFICATIONS
4 Year Degree
5 Years Experience and a large fast pace hospitality environment
Relevant Technical and Business Certifications
Salary range for this position, based on experience, is $92,000.00 to $115,000.00.
Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.