IT Help Desk Specialist Job at Prospect Infosystem
Job Title: Network Specialist
Location: Chattanooga TN
Duration: Long Term
Working Hours: 11 Hours
Availability: Weekends Only
Rate: $30/hr. on 1099
Responsibilities:
· Must be able to lift at least 50 pounds.
· IT Call Center Experience preferred
· People/Customer Service skills required
· Printer Administration and Troubleshooting - Server Print Queue, and local Queues
· Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
· iOS Management, Support, and Deployment
- Setting up new iphones/ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
· Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
· Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
· Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
· Technical proficiency and troubleshooting of Office 365 (Outlook, Excel, Word, etc.)
· Remote support
- MSRA
- RDP
- TEAMs
- Webex
· Hardware Deployment
· ServiceNow
- Ticket management
- Ticket assignment
Job Type: Full-time
Pay: $23.00 - $29.00 per hour
Schedule:
- 12 hour shift
- Weekends only
Ability to commute/relocate:
- Chattanooga, TN: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Helpdesk Specialist: 5 years (Preferred)
Work Location: One location
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