IT Help Desk Specialist Job at Prospect Infosystem

Prospect Infosystem Chattanooga, TN

Job Title: Network Specialist

Location: Chattanooga TN

Duration: Long Term

Working Hours: 11 Hours

Availability: Weekends Only

Rate: $30/hr. on 1099

Responsibilities:

· Must be able to lift at least 50 pounds.

· IT Call Center Experience preferred

· People/Customer Service skills required

· Printer Administration and Troubleshooting - Server Print Queue, and local Queues

· Active Directory Management

- Able to navigate Different OUs

- Able to look up attributes

- Able to reset password and unlock accounts.

· iOS Management, Support, and Deployment

- Setting up new iphones/ipads

- Resetting iTunes accounts

- Resetting network settings

- Backup/Restore device data

· Video Conferencing

- Cisco WebEx

- MS Teams

- Cisco Presence video solutions

· Network troubleshooting

- Internal vs external

- VPN

- LTE

- Wifi

· Application Troubleshooting

- Account permission

- Compatibility settings

- Browser vs installed

· Technical proficiency and troubleshooting of Office 365 (Outlook, Excel, Word, etc.)

· Remote support

- MSRA

- RDP

- TEAMs

- Webex

· Hardware Deployment

· ServiceNow

- Ticket management

- Ticket assignment

Job Type: Full-time

Pay: $23.00 - $29.00 per hour

Schedule:

  • 12 hour shift
  • Weekends only

Ability to commute/relocate:

  • Chattanooga, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Helpdesk Specialist: 5 years (Preferred)

Work Location: One location




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