Summary: The Professional Services Technician is responsible for installing and/or supporting existing technology previously installed.

RESPONSIBILITIES

• Communicate frequently and effectively with customers, prospects, vendors, and team members in a clear, friendly, direct, and professional manner.
• Develops and maintains relationships with customers that further develop our company’s positive reputation through consistent, exceptional customer service.
• Responsible to install and troubleshoot: cameras, cabling, routers, switches, VoIP phones, servers, workstations and/or printer connectivity to the network or out to the Internet.

• Provide assistance to customers’ on usability and functionality of software and hardware products.

• Work as a team member to collaboratively resolve customer requests and technical issues with other team members, partners and vendors.

• Works with other resources and vendors to deliver effective field support services.

• Updates service request information with accurate documentation of all activities conducted.

• Participate in “On Call” after business hours rotation duties and escalations.

• Participates in ongoing training and attainment of manufacturer certifications to further develop your technical skills, sponsored by Premier Technologies.

• Work in a variety of environments and at different client locations.

SKILLS and QUALIFICATIONS

Education:

• Bachelor's degree in Computer Science, Information Technology, Business Technology, related field of study, OR equivalent 2+ years’ work experience

Certificates and Licenses:

• Valid driver’s license and proof of insurance, Required

• CompTIA A+ and/or Network+ certification, Preferred

• Cisco Entry Level certification, Preferred

Other Skills & Abilities:

• Able to work independently or as part of a team

• Must be prepared to travel as required

• Read and write in English required

Physical Demands:

• While performing the duties of this job, an individual is regularly required to talk and hear. The person must occasionally lift and/or move up to 50 pounds. The individual is frequently required to stand, walk, sit, use hands and fingers to handle or feel, and reach with hands and arms. The person must have good close and distance vision, be able to distinguish color and focus easily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• The noise level in the work environment is usually moderate. Local travel is estimated to be 75-80 percent of the time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefit Conditions:

• Waiting period may apply

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Typical end time:

• 5PM

Typical start time:

• 8AM

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $42,000.00 - $62,400.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: Multiple Locations

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