Installs, modifies, and makes minor repairs to company computer hardware and software systems, and provides technical advice and support to system users. Work directly with the staff of La Pine Community Health Center (LCHC). Collaborate with health center leadership and users to identify opportunities for efficiencies in health center operations, clinical practice support, and improved health outcomes. Collaborate with vendors as onsite liaisons for all Information Technology requirements.

• Monitor, and assign help desk portal and incoming phone calls to department.
• Collaborate with vendors, and advisory workgroups to optimize use of Health Information Technology (HIT) systems through implementation of new Practice Management and Electronic Health Records (EHR) features, technology, and upgrades.
• Manage technical resources working onsite, providing vendors with all the information needed to assist in supporting the end users.

• Identify, assess, and troubleshoot IT environments and equipment issues as they occur.
• Attend appropriate vendor meetings
• Attend reoccurring regulatory and IT trainings on the web and in person.
• Maintain and operate all LCHC IT and audio and visual equipment.
• Provide support to employees as appropriate
• Inventory tracking
• Troubleshooting IT related issues and connecting/disconnecting equipment as appropriate
• Ordering of IT related items and working with contracted IT company to determine equipment needed
• Interacts in a meaningful way with staff, patients, and vendors to help drive solutions
• Perform other duties as assigned.

• High School Diploma or equivalent
• Experience in Microsoft Office applications
• Minimum three years of technical experience
• Able to identify, assess, and troubleshoot applications and all IT equipment issues
• Current Oregon Driver’s License and proof of automobile insurance

• Must be a self-starter and be able to function with little or no supervision
• Strong technical skills and affinity towards HIT technology

• Bachelor’s degree in Computer Science or related field
• Certification or professional training in IT or Health IT preferred

• Knowledge of OCHIN EPIC, ZULTYS Zac, and Atlassian JIRA applications
• Knowledge of Windows environments and administration
• Background in web applications and cloud-based services

• Knowledge of Crystal Reports, Business Objects, SQL and database systems
• Ethernet Networking and low voltage experience
• FQHC reporting/regulation standards (i.e. UDS, ACO, PCPCH, etc.)
• Purchasing experience for IT equipment, contracts, and services

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to discern verbal instructions and communicate effectively on the telephone, in person, and through email.
• Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to assess work instructions, relay information to co-workers and vendors and to review, evaluate and prepare a variety of written documents and materials.
• Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate computer equipment and other office equipment.
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to work in an office environment
• Sufficient personal and physical capabilities, with or without reasonable accommodation, which permits the employee to make presentations to large and small groups
• Must be able to occasionally lift up to 30 pounds

Additional Requirements

• Submit to and pass a drug test
• Successfully complete a criminal background check

Notice:

Per State & Federal regulations healthcare providers and healthcare staff working at the La Pine Community Health Center must provide their employer, contractor, or responsible party with either:

• Proof of vaccination showing they are fully vaccinated;
• or
• Documentation of a medical or religious exception.

• For a full list of job duties and requirements contact Human Resources