IT Clinical Specialist Job at Hackley Community Care
IT Clinical Specialist
Hackley Community Care (HCC) is a mission-driven organization that embraces company values and recognizes staff as individuals making their own unique contributions. HCC is seeking a highly self-motivated individual with technical and clinical skills.
Job Type: Full-time
Job Location: Muskegon, MI
Job Location: Muskegon, MI
Hackley Community Care (HCC) is a mission-driven organization that embraces company values and recognizes staff as individuals making their own unique contributions. HCC is seeking a highly self-motivated individual with technical and clinical skills.
Under the direct supervision of the IT Manager / LAN Administrator and in collaboration with the IT Director, the IT Clinical Specialist serves as a liaison for providers related to problems in the Information Systems.
Benefits and Perks:
- Paid holidays
- Paid time off
- Quarterly bonus
- Vendor discounts
- Retirement plan
- Disability and Life insurances
- Medical, dental, vision, insurances
- Clinical background as MA or other with some technical knowledge but will train.
Job Responsibilities including but not limited to:
- Work Help Desk tickets that involve a wide range of issues mostly focusing on clinical system.
- EHR, PM and Dentrix upgrades – communicate changes and train as needed.
- Monthly clinical trainings.
- Work within our ticketing system to create detailed work logs and technical documentation.
- Escalate issues to HIT as needed, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom).
More About Us:
Hackley Community Care is a Federally Qualified Health Center in Muskegon, Michigan. Our staff of 300 brings comprehensive medical, dental, behavioral health and support services to families in greatest need in Muskegon County and surrounding areas.
We have a long-standing reputation and commitment to serving our patients and our staff through our core values of quality, integrity, respect, and compassion. These core values serve as strong groundwork to continue in our work of DEI and ensuring that our staff have the culture, tools, and training to do their best work. At Hackley Community Care, “We Commit to a Culture of Equity and Inclusion that Promotes and Celebrates a Unified Community through Diverse Voices. Hackley Community Care: Where the ‘We’ begins and ends with ‘Me’”.
Hackley Community Care is a Federally Qualified Health Center in Muskegon, Michigan. Our staff of 300 brings comprehensive medical, dental, behavioral health and support services to families in greatest need in Muskegon County and surrounding areas.
We have a long-standing reputation and commitment to serving our patients and our staff through our core values of quality, integrity, respect, and compassion. These core values serve as strong groundwork to continue in our work of DEI and ensuring that our staff have the culture, tools, and training to do their best work. At Hackley Community Care, “We Commit to a Culture of Equity and Inclusion that Promotes and Celebrates a Unified Community through Diverse Voices. Hackley Community Care: Where the ‘We’ begins and ends with ‘Me’”.
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