Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated IT Business Analyst to join our Information Technology team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

IT Business Analyst

The IT Business Analyst is responsible for working with internal and external clients to intergrate procedures with our systems, manage quality control of programs, results, and reporting to eliminate issues and ensure client satisfaction.

Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday, on-call and after hours responsibilities may be required on a rotating basis.

Location: can work remotely, Chicago candidates preferred

Salary: $85,000.00 to $100,000.00 annually, dependent on experience

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

• Medical and Dental insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

DAY TO DAY

• Manage the quality control of operational programs, results, and reporting for all clients in order to eliminate issues and increase client satisfaction.
• Troubleshoot reported application issues and help facilitate a resolution to prevent future issues going forward.
• Execute various corporate and client projects as assigned within tight deadlines.
• Manage documentation creation and updating of policies and procedures to ensure that all team members understand the correct manner for completing their tasks
• Coordinate configuration and programming tasks internally, as well as externally with clients and vendors.
• Perform data analysis to interpret trends, optimize efficiency and evaluate data quality.
• Responsible for the design and testing of custom programming applications.
• Ability to successfully create ad hoc reporting on-demand and develop specifications to recurring reports for programming to help increase department productivity.
• Listen closely and understand the specific needs of other departments to ensure that reporting is accurate and relevant.
• Create and present data results to various internal departments to aid them in interpreting the data and make recommendations
• Work collaboratively with other IT members as needed for programming initiatives, changes to routines, file processing, strategies, letters, and other functions as related to client operations.
• Assist with help desk requests/tickets directly through telephone or online ticketing system as needed

WHAT YOU MUST POSSESS

Must Have:

• High School Diploma required
• Minimum of three years of experience in a technical or application support environment with experience troubleshooting custom software applications/databases
• Application development/programming experience
• Ability to work in a fast-paced and ever-changing work environment
• Must be well-spoken, as well as be able to understand client needs and suggest appropriate solutions
• Excellent communication skills (written and verbal)
• Excellent analytical, problem solving and time management skills

Nice To Have:

• Bachelor’s Degree preferred
• Excellent analytical, problem solving and time management skills
• Experience with the CUBS system preferred
• Experience with UNIX system a plus
• Excellent project management skills a plus ·

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• AD&D insurance
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Partner benefits
• Tuition reimbursement
• Vision insurance
• Work from home

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekend availability

Application Question(s):

• Do you have experience with CUBS or Debt Manager?

Work Location: Remote

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