Refuel Market overview

Refuel is one of the fastest growing convenience store chains in the US – growing ~300% in the past 18 months through 9 separate acquisitions and new to industry store builds. The company currently operates over 170 stores with plans to more than double in size over the next 1-2 years.

Sr. IT Analyst, Retail Technology (Remote Option)

Responsibilities:

• Act as a subject matter expert in support of C-Store Retail Systems.
• Resolve basic to complex retail site systems, hardware, and software issues to completion.
• Provide operational support of retail systems infrastructure including POS, back office, and credit network.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications per defined procedures.
• Assist in software releases and roll-outs.
• Participate in onsite regional store migrations.
• Accessing ticketing system and provide status updates to resolve tickets within service level agreements.
• Coordinate with 3rdparty vendors for problem resolution and special projects.
• Evaluate and deliver recommendations for new technologies and solutions, including hardware and software, and provide documentation for store solutions and projects.
• Collaborate with team members to facilitate completion of assignments and projects on time.
• Assist with creating or enhancing documentation.
• Performs other job duties as required.
• Role will be based in our corporate headquarters in Mt. Pleasant, South Carolina

Qualifications:

• BS degree in IT field or equivalent combination of educations and experience-based learning or
• 3 or more years’ experience in a retail c-store technology environment including point of sale, fuel, credit, back office, and daily book accounting processes.
• Excellent analytical, organizational and customer service skills; must be detail oriented with an ability to meet deadlines with limited supervision.
• Requires good presentation and communication skills as well as team participation.
• Must be able to interact with management and team in a remote work environment.
• High level of personal accountability.
• Strong written and verbal communication and customer service skills.
• Proven ability to manage multiple, competing priorities simultaneously.
• Excellent analytical and problem-solving skills.

Desired Skills & Qualifications:

• 3 to 5 years of store support experience, preferably tier 3 or higher.
• 3 to 5 years of point-of-sale administration experience, preferably Gilbarco Passport and/or Verifone Commander.
• 1 to 3 years of PDI Enterprise store level experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• POS: 3 years (Required)
• PDI Enterprise: 1 year (Preferred)

Work Location: One location

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