Interpreter Job at Borrego Health
Summary:
Position requires excellent interpersonal and customer service skills, must be courteous and helpful. Responsible for listening to, understanding, and interpreting spoken statements from one language to another. Facilitate effective communication between two parties that do not speak a similar language.
Essential Duties and Responsibilities:
1. Assist non-English speaking patients communicate with providers, nurses, technicians, and other clinic staff.
2. Communicate with patients in their language to solve problems and concerns in a courteous, professional and timely manner
3. Be proactive in communicating with patients in their language regarding problems or delays
4. Maintain confidentiality and ethical standards when interpreting for patients
5. Maintain accurate demographics and guarantor information at every patient visit
6. Performs registration duties when assigned (Please refer to the Registration Process)
7. Follow-up with patients, which may include making phone calls and documentation of such communication in the patient’s health record per protocol.
8. Provides all customers with consistent quality service in accordance with Borrego Health Core Values and Standards of Customer Service
9. Understands the organization’s commitment to provide high quality patient care. Promotes a Patient Centered Medical Home environment.
10. Other duties as assigned.
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