Inside Sales Support Specialist

M+A Matting, a subsidiary of Mountville Mills, Inc., is the world’s largest manufacturer of commercial floor mats. As a manufacturer, we sell through a large and varied group of channel partners (distributors, resellers, retailers, etc.) in the industrial, janitorial/sanitation, office supply, food service, healthcare/scientific, hospitality, and textile rental industries.

Position Summary:

The Inside Sales Support Specialist plays a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. With the increasing expectation for instant support and product information, they provide our channel partners and potential prospects with the resources they need. This role will have the ability to work a hybrid schedule, in the office and remotely while reporting to the Inside Sales Support Manager for the M+A Matting division (based out of Dalton, Georgia, USA), focusing on support for our distribution and rep partners in the commercial sales segment.

Essential duties and responsibilities will include:

• Provide technical support for M+A Matting Team, rep groups, distributors, and end-users in the field.

• Key contact and point person for communication channels that include chat, email, and direct phone line.

• Help existing distribution by providing updated product and company information.

• Conduct product training through virtual channels.

• Research accounts, identify key players and generate interest for vertical market growth.

• Reach out and engage existing customers who have not recently purchased from M+A Matting.

• Periodic travel will be required, which includes possible in-person meetings and attending trade shows.

Qualifications and skills:

• Bachelor’s degree required – preferably in Business, Communications, or a related field.

• Experience working within a Customer Relationship Management (CRM) preferred – (Ex: Salesforce.com.)

• Personal values that align with our corporate values.

• Excellent verbal and written communication skills.

• Highly organized with strong attention to detail and follow-through skills.

• Exceptional work ethic with a sense of urgency and the ability to manage multiple priorities.

• Frequent customer contact with strong customer service orientation.

• Ability to be part of and collaborate in a team setting, while working well with others in alignment with team goals and member development.

• Strong administrative skills, self-motivation, and the ability to work independently.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Dalton, GA 30721: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: One location

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