Want to be a HERO? Work here! There’s Nothing more essential than water. When you show up at the office, on a job site or at a customer’s home…you’re there to save the day…and we do! It isn’t easy being a hero, but somebody’s got to do it. Come join the team.

The Inside Sales Specialist provides quotations with regards to the selection, price, design and delivery of critical equipment to industry, municipalities, contractors, agriculture and domestic water systems.

This role is for an experienced customer service individual interested in customer facing work to start in inside sales to learn about our products. A detailed team player who will communicate and collaborate with outside business partners, internal teams, suppliers, factories. Within your purview will be a team of industry experts, both in-house and nationwide, consisting of suppliers, product engineers, field service engineers, technicians, installers, and sub-contractors. All working together to meet or exceed customer expectations.

Primarily inbound inquiries supporting new and existing accounts. Quotations of technical equipment, parts, and services. Equipment could be for direct replacement or new installation. The successful candidate must be confident in their own sales ability as this is a revenue-generating results driven position.

We want to see you succeed and grow in this position. Your product knowledge will expand tremendously over time as you apply yourself. Your goal will be to gain a solid understanding of how our specialty products integrate and interact within different pumping systems. Product complexity will increase over time as you gain increasing exposure to engineered products and systems.

Minimum Experience:

The selected candidate will bring 2+ years of experience in similar technical product sales.

• Preferred experience would include some of our core product groups like:
  • Industrial or Municipal Pumps
  • Agricultural Pumping Equipment
  • Electric Motors
  • Mechanical Parts
  • VFD – Variable Frequency Drive Control Panels
  • Valving
  • Water Systems Equipment

About Mather Pump Company:

Mather Pump is respected as a highly technical pump and water well specialty supplier and systems integrator. We handle a variety of rotating equipment, fluid handling products, custom electrical panels, electrical controls, electric motors, variable speed drives (vfd), automatic control valves (acv), instrumentation and accessories….often cradle to grave.

Our products, services and optimal system designs promote energy efficiency, water quality, sustainability, and best in class reliability.

Mather Pump is fourth generation, family owned. Our mission is to help cities provide tap water, farmers irrigate their crops, industries to facilitate manufacturing processes, and homeowners hydrate and thrive. Water is Life.

Minimum Qualifications:

• Bachelor's degree….or satisfactory successful experience. Preferred degrees are in Industrial Distribution, Business, Engineering Technology, Construction Management.
• Strong mechanical aptitude.
• You align words and actions to model reliability.
• Extremely Strong attention to detail.
• Ability to quickly form and develop relationships
• Ability to understand and further your learning of pump hydraulics, mechanics, hydraulic design, electrical design, construction practices and process.
• Strong computer proficiency.
• Good math skills.
• Excellent interpersonal relationship building skills with strong verbal and written communication skills.
• Strong ability to work with ambiguity, manage multiple projects at once, and to review and compare technical product information.
• Eager to meet or exceed customer expectations, and achieve daily commitments.
• Strong nature to compete for and be awarded quotations.
• General proficiency with Microsoft Office (Outlook, Excel, Word, etc.)
• Ability to understand both customer and company interests and consider them both in a fair and reasonable standard.
• Ethical practices and behavior always.

NON-Essential, but preferred complementary skills:

• Advanced understanding of: pumps, construction, hydraulics, and application of rotating equipment, systems curves, wire to water efficiency calculations, integrated electrical controls, fluid and mechanical systems
• Software Proficiency with: ERP’s, CRM’s, Adobe, systems, and Pump Selection Software, and other equipment configurators.
• Ability to comprehend hydraulic motion, and its relationship to system performance.
• Understanding a chain of input/output system reactions.
• Ability to understand how complex automatic control valves operate and their performance within a system.
• Product Application…..Anticipation of issues, flaws, and requirements of system design, installation, and maintenance.
• Hands-on experience in trouble shooting, repairing or servicing centrifugal pumps or equipment is an asset although not a prerequisite.

Principal Details of Duties and Responsibilities:

Customer Service

• Assist phone customers, walk-in customers, inside sales team, and managers with the preparation of quotations, and associated correspondence.
• Answer incoming phone calls, disburse messages, manage email flow.
• Continually build rapport and relationships with internal and external customers.
• Respond to customer inquiries quickly, effectively, accurately and professionally.
• Provide solutions to fluid handling challenges and increase sales through the development of customer relationships and providing an understanding to our customers of the many products and services offered.
• Advise on best practices, products, services, and designs. These include: Reliability, Efficiency, Serviceability, Replacement Availability, Total Lifecycle costs and more. We are a trusted resource.
• Process pick tickets, returns and credits.
• Collect competitive market data for sharing with the marketing team, sales staff and operations team.
• Be a voice of the customer, advocating for the customer’s needs.
• Relationship based selling is a core tenant of this position’s success.
• Customer satisfaction and retention.

Quotations

• Identifying decision makers.
• Equipment selection, sizing, costing, research requests for duplicate equipment from serial number records, and develop current pricing
• Research Bill of Materials and identify components from historical and online documents
• Update and research recommendations for designs, product replacements or system improvements.
• Utilize vendor portals.
• Communicate with suppliers for pricing, delivery, and technical information.
• Receive and process customer purchase orders into supplier orders through to deliverables.
• Document communications regarding pricing, delivery schedule, product information.
• Time management – Aptitude for effectively prioritizing tasks as the workload varies.
• Carefully review customer purchase order for accuracy and compliance with our offer. Enter order information.

Soft and behavioral skills:

• Professionalism – Ability to deal with pressure and conflict positively. Demonstrate self-confidence and positive attitude towards self and others. Demonstrate productive use of time.
• Effective Speaking – Ability to verbally communicate information and ideas effectively one-on-one. Must be able to establish a friendly, customer service rapport on the phone.
• Written Expression – The ability to communicate information and convey ideas so others understand. Writing must be grammatically correct and without spelling errors.
• Deductive Reasoning – Ability to apply general rules to specific problems to produce sensible answers.
• Well Organized, Positive Attitude, Quick Learner.
• Information recall - Understands the significance of new information not only for current use, but future needs.
• Quality & Productivity – Produces work at a fast rate and with high accuracy. Demonstrates accountability if mistakes occur.
• Active Learning – Able to learn quickly and independently on the job. Must be a resourceful and proactive problem solver.
• Continuous learning - Products, technologies, services, processes.
• Promote teamwork and communication. Espouse company standards of Safety, Quality, Reputation, ect.
• Tenacious follow up on open quotations.

Succeed:

• Innovative and critical thinking to anticipate customer problems and objections.
• Expedite, follow-up, and troubleshoot orders with the factory for delivery
• Complete special projects as assigned and perform other duties as required
• You take positive action after setbacks.
• Meet basic financial metrics (profits, margins, etc.)
• You will experience selling into different market segments and learn how each is distinct and different.
• Support continuous improvement, identify inefficiencies. Eliminate roadblocks in the order winning process.

More Than Just A Job, Total Rewards! – We offer comprehensive programs for compensation, benefits, work-life balance, learning and development.

Benefits:

• 401k with Company Contributions
• 100% Company Paid (no split) Regence Blue Shield PPO Medical
• Healthy Work-Life Balance
• Fully Paid Dental
• Paid Holidays
• Paid Vacation
• Paid Sick Leave
• Life Insurance
• On the job training
• Paid education for work related training
• Friendly work environment
• Bonuses on personal and company performance
• A rewarding career with training, income and advancement opportunities
• Reasonable 40 hour work week 8-4:30 M-F with overtime opportunities

• Reporting to: Company Owner
• Location: Vancouver, WA
• Job Type: Full-time
• Work Remotely: Not currently

~ Relocation assistance for the right candidate ~

Clean criminal records and drug test.

Qualified candidates must have authorization to work in the USA.