General Description:

1. Primary Responsibilities:

a. Perform IT related activities, including, but not limited to the following:

Ø Provides timely and professional user support and assistance for ERP system.

Ø Setup and configure new employees and assign appropriate security profiles.

Ø Oversee security groups in ERP system.

Ø Conduct routine periodic activities in ERP system as directed by Director of IT.

Ø Update and create customized reports in Crystal Reports for all functions of the business.

Ø Update and create shipping and customized labels. This includes working with customers specifications.

Ø Manage alerts and workflows from ERP system

Ø Work with current Managed Service Provider (MSP) to record, track, and document help desk requests, problem-solving process, including all successful and unsuccessful decisions made.

Ø Document processes and procedures including but not limited to Disaster Recovery, Contingency planning, backups, etc.

Ø Escalate problems (when required) to appropriate management.

Ø Purchase IT hardware and software.

Ø Attend weekly IT meetings

Ø Identify and learn appropriate software and hardware used and supported by the organization.

Ø Identify potential areas of improvement.

Ø Create IT postings for communication boards.

Ø Provide individual and/or group instruction and training to staff on computer systems as needed.

Ø Provide technical assistance during special projects.

Ø Available for support calls 24/7

Ø Development and administration of the IT System for PRISM Plastics on specific items.

Ø Travel to assist in the startup of new operations, equipment, and installation.

Travel to assist, as needed, other operations.

Work experience requirements:

• A minimum of five years of IT work experience.
• A minimum of 3 years of ERP experience, IQMS preferred.
• Experience with computer and/or computer related systems.
• Experience with Crystal Reports
• Experience with Microsoft Office 365
• Familiarity Sharepoint a plus.
• Knowledge of writing SQL scripts a plus but not required

Education Requirements

Bachelor (4-year) degree, with a technical major or a minimum of 5 years related work experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• New Baltimore, MI 48047: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.