INFORMATION TECHNOLOGY ASSISTANT

Job Location: DFD Russell Medical Centers – Leeds

Starting Wage: $20

POSITION PURPOSE

The Information Technology Assistant performs computer operator functions in support of DFD Russell Medical Centers information technology systems. This is a 4 day a week position. DFD Russell Medical Centers do require full immunizations, including COVID and annual Flu vaccines.

JOB FUNCTIONS

• Assists with the maintenance and administration of the MITEL telephone system and phones.
• Assist with end user training.
• Helps with basic workstation and systems troubleshooting,
• Sets up computers and user logins and permissions for new users and ensures delivery of equipment to users in different locations if necessary.
• Participates in after hours on call rotation supporting IT for all locations.
• Assists the IT Director in supporting corporate applications, corporate servers and user desktops.
• Regular attendance is an essential function.
• Accomplishment of job functions in an effective and timely manner.
• Technical documentation of configuration and “how to” documents as needed.
• Valid License and willingness to travel to satellite offices.
• Coordinates with the vendor for the printer/copier/fax machines to ensure printer functionality with the staff.
• Microsoft Teams administrator
• May include other duties as assigned by IT Director or Executive management.
• Assist with running quality reports as needed
• Backup for EMR support

Qualifications

Associates or Bachelor's Degree is preferred, but a minimum of a high school diploma plus two years of similar or related experience

• Experience with EMR systems, preferred
• Experience with Microsoft products – specifically Microsoft Teams administration a plus
• Excellent computer skills, including Word and Excel in a Microsoft Windows environment
• Should be familiar with remote support, must be able to verbally walk end users through troubleshooting steps for a multitude of scenarios.
• Effective oral and written communication skills, including help desk.
• Ability to multi-task
• Ability to prioritize daily tasks and troubleshoot issues.
• Works both independently and as part of a team.

DFD Russell is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Weekdays

Ability to commute/relocate:

• Leeds, ME 04263: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows: 1 year (Preferred)

Work Location: One location

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