Inbound Contact Center Specialist (onsite) Job at IU Credit Union
Not your typical financial institution,
IU Credit Union blends leading-edge business practices with a family atmosphere. We take pride in our
Best Places to Work in Indiana and Best Places to Work in Bloomington designations,
and in being voted Bloomington's Best Financial Institution for fifteen years.
Please visit our Career Page to learn why we think you will love working here.
Some highlights of IUCU's generous benefit package include: comprehensive, affordable health insurance (medical, dental, vision, prescription, Teledoc); outstanding 401(k) contribution (currently 10% of employee annual earnings); ongoing professional development opportunities throughout the year; plenteous paid time off (20 paid vacation/holidays your first year), paid parental leave and paid time off to volunteer in the community, In-the-moment, company-paid mental health offerings (in-person, virtually, electronically), up to $250 reimbursement for diversified wellness options; annual performance incentive (up to 5% of your annual salary); tuition reimbursement; company-paid life insurance and the opportunity for meaningful work in a not-for-profit organization.
Peruse our generous benefit offerings at:
https://iucu.org/careers/pdf/BENEFITS_OVERVIEW.pdf
Join IU Credit Union as a Contact Center Specialist!
From our inbound call center, Contact Center Specialists are responsible for handling calls from new and existing members regarding a variety of requests. Using their technical skills and knowledge of products and services, these professionals address issues, provide support and offer information, as needed, to enhance the member experience. Members of this high-performing team are member-focused, software savvy and enjoy sharing their expertise in this fast-paced position.
RESPONSIBILITIES:
- Provide first call resolution, respond to emails, build rapport with members, process requests, respond to inquiries and resolve issues with accuracy.
- Assess situations, apply sound judgement and use troubleshooting skills to assist members.
- Assess situations, apply sound judgement and use troubleshooting skills to assist members.
- Look for opportunities to introduce products and services to help members financially.
- Respond to problems and concerns in a timely and precise manner in order to maintain and strengthen the relationship between the member and the Credit Union
- Develop and retain a broad range of knowledge of all Credit Union products and services, from both a technical and information standpoint.
- Manage and utilize time efficiently to ensure service quality, member satisfaction and the achievement of key performance indicator goals of the Contact Center.
- Actively support IUCU core values, guiding principles, purpose and vision statements, and demonstrate commitment to member service and IUCU organizational values.
QUALIFICATIONS:
- Outstanding member service skills – a willingness to go above and beyond
- Excellent telephone skills and writing skills
- Self-motivation and initiative
- Strong organizational skills and detail orientation
- Ability to work on various computer systems and software
- Good data entry skills with emphasis on accuracy
- Ability to work both independently and as part of a team
- Dependability and flexibility with work hours and duty assignments
- Multi-tasking excellence in order to handle various member communications simultaneously
BENEFITS:
- 401(k) with 10% employer contribution
- Performance incentive bonus up to 5% of annual earnings
- Tuition reimbursement up to $3,200 annually
- Company-paid virtual mental health support program
- Wellness reimbursement up to $250 annually
- Affordable, Comprehensive Health Insurance including:
Medical
Dental
Vision
Prescription
Teladoc - Company-provided life insurance/ADD and LTD
- Plenteous paid time off including vacation, illness, holiday & volunteer pay plus with paid parental leave
- Voluntary life Insurance
- Employee assistance program
- Year-round professional development opportunities
- The opportunity for meaningful work at one of Indiana's Best Places to Work!
Please Note: To verify eligibility to work in the United States. IU Credit Union participates in E-Verify, an internet-based employment verification system, administered by the U.S. Department of Homeland Security, USCIS, Verification Division and the Social Security Administration.
WHAT WE DO
At IU Credit Union, we're passionate about helping our members and the communities where we live and work. For the past 67 years, our mission has remained the same: Creating value for our members, promoting financial well-being and contributing to the betterment of our community. We take pride in being voted Bloomington's Best Financial Institution for twelve years, and in our Best Places to Work in Indiana and Best Places to Work in Bloomington designations.
IUCU is a full-service, not-for-profit financial institution serving more than 70,000 members via nine branches across the state. With assets of $1.5 billion, we are among Indiana's largest credit unions.
IUCU AND YOU
A career at IUCU can take many different paths. An entry level position can lead to opportunities in branch management, IT, accounting, marketing, lending, account & card services, contact center, human resources, investment services, administration, risk management, training, compliance and more. We offer extensive, year-round online and onsite training opportunities and we have a long history of promoting from within the company.
If you enjoy the satisfaction that comes from worthwhile work and take pride in a job well done, we invite you to consider a career with us. A position with IU Credit Union is an opportunity to impact lives in a positive and lasting way. We're a member-owned, cooperative financial services company, and everything we do is geared toward improving the lives of our members and community. We help them buy homes, grow businesses, send kids to college and build their futures. At the end of the day, we can feel good about the work we've done.
Peruse our generous benefit offerings at:
https://iucu.org/careers/pdf/BENEFITS_OVERVIEW.pdf
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