In Clinic Visit Facilitator - No Weekends Job at Fairview Health Services
Overview:
We Fairview Health Services are looking for an In Clinic Visit Facilitator to join the Fairview Clinic in Brooklyn Park. This role is approved for 74.4 hours every two weeks, & is benefit eligible. To learn more about the benefits we offer at Fairview including medical, dental insurance, PTO, 401k/403B, click here!
The Brooklyn Park Clinic is a phenomenal place to work because it is a place where the staff has a voice. We have outstanding teamwork, and the providers are amazing; they are very involved and always willing to help or offering to hone your skills. Leadership is also present and involved with the staff. There is opportunity for growth at this site and within the organization as a whole. With 20 specialties and 30 providers, we believe this clinic is a gem! Responsibilities/Job Description:
Ready to take your outstanding customer service skills into a healthcare environment?
We Fairview Health Services are looking for an In Clinic Visit Facilitator to join the Fairview Clinic in Brooklyn Park. This role is approved for 74.4 hours every two weeks, & is benefit eligible. To learn more about the benefits we offer at Fairview including medical, dental insurance, PTO, 401k/403B, click here!
The Brooklyn Park Clinic is a phenomenal place to work because it is a place where the staff has a voice. We have outstanding teamwork, and the providers are amazing; they are very involved and always willing to help or offering to hone your skills. Leadership is also present and involved with the staff. There is opportunity for growth at this site and within the organization as a whole. With 20 specialties and 30 providers, we believe this clinic is a gem!
This position is responsible for supporting in person clinic visits & helping guide patients through the care experience. Visit facilitators capture pertinent medical information from the patient & details the information into the medical record. This role also helps ensure the exam rooms are stocked, equipment & supplies are available, assists with tasks that support the effectiveness & efficiency of the team. The Visit Facilitator may also assist in scheduling & coordinating appointments, preparing schedules & other duties as assigned.
Job Expectations:
- Prepare patients for their appointments including: communicating prior to their scheduled appointment to ensure medical records are collected, received & available for visit
- Assist in rooming process by collecting & detailing pertinent information: reason for visit, medication review, vitals collection with automated vitals machine, & health questionnaires
- Supports the patient connection to the provider for the visit & serves as a resource ensuring a positive patient/provider experience
- Completes visit wrap-up/after-visit summary is provided & patients are aware of recommendations for follow up. This may include assisting with scheduling & coordinating follow-up appointments.
- Communicates efficiently with patients, providers & care team, demonstrating comfort in person & with virtual technologies
Required
- At least 1-year of customer service experience
- Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)
Preferred
- Current nursing, medical, social work, psychology, or pharmacy student
- Successful completion of: NA, EMT, or HUC program
- Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting
We find those who excel in this position are able to adjust their approach of care depending on developmental & cultural needs of the populations being served. They are also seeking to make the work place better, looking for efficiency's & have innovative thinking. We champion a culture of improvement & are always excited to hear new insights.
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