Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.

ESSENTIAL JOB FUNCTIONS:

• Process check-in and check-out transactions for guests
• Registers guests to room while receiving all pertinent information accurately.
• Perform guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register and block reservations.
• Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies.
• Respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction
• Assist guests with questions about the city and property
• Assist guests with booking dinner, show, etc… when necessary
• Assists with guest service recovery when possible
• Maintains and Upbeat and Positive attitude at all times
• Responsible for being apprised of current events in hotel to assist guests
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests needs and guest expectations
• Handle guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner.
• Perform other tasks as assigned by supervisor or manager.
• Troubleshoot all in-room movie / phone / billing problems.
• Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
• Cancel room reservations according to procedures.
• Balance $1000 bank daily.
• Prepare key packets, ensure miscellaneous brochures are fully stocked.

QUALIFICATIONS:

• Strong Interpersonal and communication skills.
• Proficient in a second language would be beneficial.
• Self-starter with strong problem solving ability
  One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team Player; excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift).

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Ability to perform reaching, stooping and /or crouching motions repeatedly
• Must be able to communicate verbally
• Must be able to stand for extended periods of time
• Must be able to lift 25lbs.