Immediately Hiring Healthcare Greeters

Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? The Ambassadors greets and creates a welcoming atmosphere for our customers and clients at our hotel locations. If so, then we want YOU to join our LAZ family! We are an employee first company who care about you and what you think!

Why LAZ Parking?

• 
  Hourly Rate: $ 14-15
• Hiring immediately!
• Flexible Schedule
• Growth Opportunities
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately.
• Paid training
• Free company uniform

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits:

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

The Spirit of the Position:

An Ambassador for LAZ Healthcare Services is a warm and caring individual who has a desire to help others and the ability to multi-task efficiently.

How do you know if this is the right job for you?!

You are:

• Dynamic. You’re charismatic, full of energy, and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint because it’s not in your nature.
• Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision.
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent teambuilding and interpersonal skills.
• A team player and can help motivate your team.

What will I do?

Lobby assistance:

• Directions to desks, buildings, floors
• Report any safety concerns.
• Monitor/assist with parking technology or other lobby technologies
• Answer basic questions regarding wayfinding/restrooms/visitor policy

Information Desk Check-in:

• Front desk duties vary by hospital but usually include operating phones, two-way radio, registration, discharge and/or other duties as assigned.
• Answer basic questions regarding wayfinding/restrooms/visitor policy.
• Check-in options with technology (vary by location)

Patient Check-in:

• Utilize Electronic Medical Record (EMR) system to check in patient for an appointment.
• Direct patient to proper floor/unit
• Call for patient transport as needed.

Visitors:

• Direct/manage visitors through Visitor Management System screening/badging systems –will vary by hospital and training will be provided.
• Check-in process includes identity verification, data entry of visitor information, and printing of visitor badge.

Vendors:

• Direct/manage vendors through vendor screening/badging systems –will vary by hospital and training will be provided.
• Check-in process includes identity verification, data entry of visitor information, and printing of vendor badge.

Prescreen or triage at lobby entrances:

• Temperature checks and prescreen various questions.
• May assist with pre-screen technology / kiosk.
• Custom triage will be vetted through LAZ legal.
• PPE checks and runners to assist with inventory.

Concierge Options:

• Research requests that patients and visitors have on the iPad provided.
• Utilize iPad or phone to make reservations, give directions, order flowers, provide restaurant information, local attractions, etc.
• Offer ancillary services to patients and their families (i.e., dry cleaning, food delivery, printing/scanning, email, etc.)

Runners:

• Provide RX pick-up and delivery to vehicle and/or lobby.
• Provide food deliveries from main driveway to room and/or waiting lobby.
• Run PPE supplies to hospital divisions/units/floors.
• Distribution and collection of self-administered Covid-19 tests

Traffic Assistance:

• Assist with entry drive traffic for pick-up/drop-off, valet, and/or shuttle.
• Assist with drive-up testing sites.
• Assist with flu-shot clinics and/or vaccine clinics.

Patient Transport Runner (PTR) (non-clinical)

• LAZ Ambassadors can support hospital operations with internal patient point-to-point transport runners. Most common are floor to discharge, ED to floor, discharge to vehicle, or in-patient room to imaging or lab units.
• Establishes and maintains communication with patients and coworkers to improve quality of service and customer satisfaction.
• Transports patients inside the facility to designated areas in a punctual and timely manner.
• Respects and protects patient confidence and hospital confidentiality by keeping all sensitive and patient information private.
• Follows all protocols and procedures to ensure safe delivery of patients, their possessions, supplies and laboratory specimens.
• Maintains a secure, clean and healthy work environment by adhering to the standards and regulations that are set forth by the hospital and local, state and federal governments,

Tiers of Patient Transport

• Patient Transport – Tier 1: Wheelchair Runner Only.
• All transports are documented via time and location.
• Observes the patient’s activity/behavior and communicates any issue, concern, or irregularity and calls for assistance if/when:
• Any change in status (skin color, breathing tempo) is noted [1]
• Alarm on medical equipment in room is activated.
• Tier 1 Patient Transport Runner does NOT:
• Touch the patient for any reason. Must call for assistance.
• Touch any medical equipment on the bed or stretcher. Must call nurse for assistance.

Hospital Regulations:

• Hospital Ambassador must comply with all hospital rules and regulations and will be required to complete any hospital regulation/safety training annually as required by each location.
• Must learn hospital Emergency codes (site specific) which will be provided/trained before the start date of each employee.
• To the best of the employee’s knowledge and understanding, complies with all Federal and State laws and regulations.
• Maintains the privacy and security of all confidential and protected health Each Sitter will be provided HIPAA training by LAZ and by each site-specific location.

Education:

• A high school diploma or GED is preferred but not required.

Experience:

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Skills:

• Ability to communicate professional and effectively.
• Ability to speak, read, and comprehend the English language.
• Ability to demonstrate the knowledge and skills necessary to provide a safe environment and demonstrate a high level of compassionate customer service.
• Ability to communicate observed changes in behavior/activity to the registered hospital personnel.
• Ability to handle challenging and at times, emotionally charged situations.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
• Demonstrates a sense of urgency and timeliness.

New Hires:

• Full Time Employees will be given up to $400 in a sign on bonus! $100 each pay roll for 4 pay periods! Must work a minimum of 60 hours each pay week.
• Part Time Employees will be given up to $200 in a sign on bonus! $50 each payroll for 4 pay periods!
• Benefits for New Hires will start the 1st of the month following 30 days. It is no longer a 60 day wait for benefits!!

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.