PRACTICE OVERVIEW
Desert Radiology is committed to serving patients with prompt, quality healthcare. Founded in 1966, Desert Radiology has grown with the Southern Nevada community to become the area’s chief resource for the highest quality diagnostic care. Our staff of radiologists, technical and support teammates promote a reassuring environment that relieves concerns and results in the best possible experience for our patients. Desert Radiology works closely with local area hospitals to deliver leading-edge diagnostic and interventional imaging. We are proud to partner with numerous Nevada hospitals. It is the combination of compassion, expertise and a commitment to providing the latest imaging technology that makes Desert Radiology the premier choice for outpatient imaging procedures.

POSITION SUMMARY
Desert Radiology in Las Vegas, Nevada is seeking an Assistant Quality Coordinator that will perform various administrative functions to support the efficient operations of the Patient Care Center.

POSITION DUTIES AND RESPONSIBILITIES
Clerical functions will include, but are not limited to:
1. Assists the Patient Care Center by performing various office clerical functions throughout the work day. Clerical functions will include, but are not limited to:

• Distributing (either in person, via interoffice mail, or electronically) incoming faxes and/or other documentation to the appropriate work areas.
• Mailing correspondence.
• Scanning documents into the computer system.
• Filing daily work.
• Retrieving documentation or information.
• Photocopying.
• Entering data into the computer system, including group bills.
• Typing correspondence

2. Answers all incoming telephone calls in a friendly and professional manner, directs incoming telephone calls to the appropriate party or department, takes messages following guidelines related to timeliness and accuracy, and processes appropriately, and notifies the answering service that the switchboard is available for incoming calls. Retrieves and delivers messages received by the answering service.
3. Sorts incoming postal mail and place in appropriate mailbox for pick-up or delivery; operates postage meter and scale, ensuring appropriate postage; processes incoming and outgoing envelopes and packages from services such as the United States Post Office, Federal Express, and any overnight delivery.
4. Reviews scheduled patient appointments and verifies that the referral document corresponds to the scheduled exam; confirms that the labs are correct and current for the referral; contacts the referring physician to request additional information, if necessary; contacts the patients, via telephone, to confirm the appointment date, time and location; advises the patient of any preparations required for the procedure (e.g., fasting, no perfume etc.).

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
1. Knowledge of facility policies and procedures related to switchboard operations
2. Knowledge of how to operate switchboard and postage equipment
3. Knowledge of and experience in using office equipment including telephone, fax, computer and photocopier
4. Knowledge of and experience in using radiology-related computer systems (RIS)
5. Knowledge of customer service concepts and techniques
6. Skill in screening and directing calls in a pleasant and expeditious manner
7. Skill in customer service by pleasantly dealing with all callers and effectively serving as a company liaison
8. Ability to communicate clearly on the telephone
9. Ability to use interpersonal skills to effectively interact with physicians, other facility staff, patients and families when providing instructions or responding to questions or exchanging patient-related information
10. Ability to read, understand and follow oral and written instructions
11. Ability to file correctly by alphabetic or numeric system
12. Ability to maintain confidentiality of patient record information

REQUIREMENTS
1. Strong customer service skills and the ability to keyboard proficiently
2. Previous medical office experience (preferred)

PHYSICAL AND MENTAL DEMANDS
Position requires sitting for six to seven hours per day; eye-hand coordination and finger dexterity; occasional stooping, bending or stretching when looking for files; ability to view computer screens for long periods and hear within normal range. Position may be stressful at times due to workload and/or dealing with difficult patients.

Radiology Partners is an equal opportunity employer. We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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